Job#: 3052286 Job Description: Microsoft 365 System Analyst
Location: Austin, Texas (Onsite)
Role Overview
We are seeking a Microsoft 365 System Analyst to provide technical assistance and support for our M365 environment. This role focuses on user support, troubleshooting, security and compliance management, and ensuring high availability of services such as Exchange, OneDrive, and Teams. The position involves serving as an escalation point for complex issues and contributing to the continuous improvement of our M365 services.
Key Responsibilities
- Provide issue resolution and support for all Microsoft 365 services.
- Serve as an escalation point for complex technical issues unresolved by the Service Desk.
- Troubleshoot system issues using Office 365 tools.
- Analyze usage, performance, and audit reports to identify trends and potential problems.
- Act as a liaison between end users and higher-tier support teams.
- Manage and maintain M365 security policies and compliance requirements.
- Create and maintain documentation for M365 services, policies, and procedures.
- Participate in the planning and implementation of IT projects related to M365 services.
- Develop automation solutions using scripting languages like PowerShell to streamline tasks.
Required Qualifications
- 7 years of experience administering M365 environments in a large organization.
- 7 years of experience with Microsoft 365 tools including Power Automate, Power Apps, Teams, and OneDrive.
- 7 years of experience implementing governance and compliance policies in a public sector or regulated environment.
- Experience with troubleshooting, problem-solving, and security best practices for M365 services (Exchange, Teams, SharePoint, OneDrive, Viva).
- Familiarity with Active Directory, Entra ID, and PowerShell.
- Analytical and problem-solving skills.
- Communication and stakeholder management abilities.
- Ability to create technical documentation and deliver user training.
- Experience working with cross-functional IT teams.
Preferred Qualifications
- Experience with SAM tools (e.g., Snow, Flexera, ServiceNow).
- Knowledge of Microsoft 365 and Azure licensing models.
- Familiarity with compliance frameworks and audit processes.
Everforth Apex is a world-class IT services company that serves thousands of clients across the globe. When you join Everforth Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRateds Best of Staffing in Talent Satisfaction in the United States and Great Place to Work in the United Kingdom and Mexico.
Everforth Apex uses a virtual recruiter as part of the application process. Click for more details. By applying for this job, you agree to receive calls, AI-generated calls, text messages, or emails from Everforth Apex and its affiliates, and contracted partners. Frequency varies for text messages. Message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You can reply STOP to cancel and HELP for help. You can access our privacy policy at
Everforth Apex Benefits Overview: Everforth Apex offers a range of supplemental benefits, including medical, dental, vision, life, disability, and other insurance plans that offer an optional layer of financial protection. We offer an ESPP (employee stock purchase program) and a 401K program which allows you to contribute typically within 30 days of starting, with a company match after 12 months of tenure. Everforth Apex also offers a HSA (Health Savings Account on the HDHP plan), a SupportLinc Employee Assistance Program (EAP) with up to 8 free counseling sessions, a corporate discount savings program and other discounts. In terms of professional development, Everforth Apex hosts an on-demand training program, provides access to certification prep and a library of technical and leadership courses/books/seminars once you have 6+ months of tenure, and certification discounts and other perks to associations that include CompTIA and IIBA. Everforth Apex has a dedicated customer service team for our Consultants that can address questions around benefits and other resources, as well as a certified Career Coach. You can access a full list of our benefits, programs, support teams and resources within our 'Welcome Packet' as well, which an Everforth Apex team member can provide.
Everforth Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Everforth Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law.
If you require an accommodation under the Americans with Disabilities Act to participate in an interview with a virtual recruiter or to use our website for a search or application, please contact our Benefits Department at or . Please note that this contact information is strictly to be used for medical ADA accommodations and that no other inquiries will be answered.
UnitedHealthcare creates and publishes the Transparency in Coverage Machine-Readable Files on behalf of Everforth Apex Systems.
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