SDET (Contact Center / IVR)
Capgemini America, Inc.
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Job Details
Skills
- Selenium
- Python
- Java
- Quality Assurance
- Jenkins
- DevOps
- Testing
- Continuous Integration
- Continuous Improvement
- Continuous Delivery
- SDET
- IVR
- Contact Center
Summary
Position Title : SDET (Contact Center / IVR)
Location : Westlake, TX/ Merrimack, NH / Jersey City, NJ (Onsite/Hybrid)
Experience : 8+ Years
Employee Type : Full Time with Benefits
Job Description
Everything starts with our customers. At the client, we are dedicated and heavily invested in ensuring the products we deliver are of the highest quality, stability, and experience so nothing gets in the way of our customers and their financial goals.
We are seeking a highly motivated Software Engineer in Test (SET) to support our Contact Center technology platforms across multiple locations. This role will contribute in several key areas including IVR functional testing, API testing, test automation, CI/CD buildout, and quality analysis.
The outcome of this role is to significantly elevate the efficiency, speed, and reliability with which the client delivers stable, highquality products and exceptional experiences to our customers.
Required Skills Qualifications
- Design, develop, and maintain automated test frameworks using Java, JavaScript, Python, or similar languages
- Experience with Empirix Hammer or CallMaster for telecom/IVR testing (highly desired)
- Prior exposure to telecom, contact center, or IVR application testing
- Strong experience with automation frameworks and libraries such as JUnit, Selenium, TestNG, Playwright, or similar test runner frameworks
- Hands-on experience with API testing tools such as REST Assured or Karate
- End-to-end testing experience for distributed applications across multiple layers of the technology stack
- Familiarity with AWS services including VPC, S3, Lambda, SQS, and SNS
- Bachelor s degree in a technical discipline or equivalent professional experience
- 6 9 years of experience in software development or quality engineering, with a strong emphasis on test automation
- Partner with DevOps teams to integrate automated tests into CI/CD pipelines (e.g., Jenkins)
- Create, manage, and maintain test data for complex testing scenarios
- Analyze system requirements, architectures, and technical specifications to ensure testability
- Conduct static code analysis using tools such as SonarQube
- Contribute to quality standards, engineering best practices, and cross-team continuous improvement initiatives
- Experience working in Agile/Scrum environments and tools such as JIRA
- Collaborate closely with product, engineering, and operations teams to improve delivery processes and product quality
- Ability to work effectively across matrixed teams and consistently deliver within sprint schedules
- Dice Id: KANBAY
- Position Id: 8947749
- Posted 2 days ago
Company Info
Capgemini is a global leader in partnering with companies to transform and manage their business by harnessing the power of technology.
The Group is guided everyday by its purpose of unleashing human energy through technology for an inclusive and sustainable future. It is a responsible and diverse organization of over 325,000 team members more than 50 countries.
With its strong 55-year heritage and deep industry expertise, Capgemini is trusted by its clients to address the entire breadth of their business needs, from strategy and design to operations, fueled by the fast evolving and innovative world of cloud, data, AI, connectivity, software, digital engineering and platforms. The Group reported in 2021 global revenues of 18 billion.
Get The Future You Want | www.capgemini.com
When you join Capgemini, you become a part of a diverse collective of freethinkers, entrepreneurs and experts, all working together to unleash human energy through technology, for an inclusive and sustainable future.
What we offer:
Experiences with challenge and impact
You will get a chance to work on complex global projects to make a broader impact by leveraging innovative portfolio offers from us. Unparalleled industry and sectorial expertise to foster your growth to give you the experiences you need to go further in your journey.
Freedom to explore and innovate
You will get opportunities to be bold, try new things and really make your mark. Our strategic partnership with technology leaders, award-winning Capgemini Research Institute and alliances with startups provides you with an ecosystem to innovate fueled by an entrepreneurial spirit.
A network of people to inspire you
From 7 people in 1967 to over 325,000 employees in more than 50 countries today, people are at the heart of everything we do. You ll belong to an inclusive network of people to learn from each other, share knowledge and be part of a global team.
Our culture of camaraderie and team spirit will enhance your experiences and your career with us.
An environment where you thrive
We are passionate about finding new ways technology can help us reimagine what s possible. Our people-driven culture, ethics and values will guide you to harness that energy source inside you to get the future you want. We are rated as the most ethical company to work in, 10 years in a row.
Learning for life
You will have access to an always-on learning ecosystem designed to spark your curiosity and fuel your imagination. We have partnered with some of the world's leading learning and development content providers to help you build skills of the future, today.
The flexibility to work your way
We give you the digital tools and flexibility to gain meaningful experiences and connections to build the ways of working that are right for you. Our collaborative and agile work environment supports you to drive your professional development in the most suitable conditions.
An opportunity to make the difference
Together, we fight exclusion, promote diversity, preserve natural resources, act on climate change and ensure equal opportunities. And we help our clients do it too. Our goal is to be carbon net-zero by 2030. Let s take on the challenge, together.
About Us
Headquartered in Paris, France and operates in more than 50 countries with 325,000 team-members.
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