RESPONSIBILITIES:
Kforce has a client that is hiring a Service Delivery Center, Platform Manager/Managed Service Delivery Lead - ServiceNow. This role will be remote, with first week onsite at the client's office in Charlotte, NC.
Your key responsibilities:
As a Manager in Managed Services practice, the ServiceNow Managed Service Delivery Lead is responsible for leading the end-to-end delivery of ServiceNow-based managed services for a key client. This includes overseeing ServiceNow platform operations and enhancements across core modules (IT Service Management, HR Service Delivery, and Configuration Management Database) while ensuring high-quality service aligned with clients managed services delivery model. The role balances client-facing leadership - acting as the primary point of contact for a client based in Charlotte, NC - with internal team management.
This position is remote (with a preference for candidates who can work Eastern Time (ET) business hours) and involves close collaboration with clients Global Delivery Services (GDS) team in India to enable seamless 24/7 support for the client. The ideal candidate will combine deep ServiceNow expertise with strong leadership and communication skills to drive operational excellence, continuous improvement, and exceptional client satisfaction.
REQUIREMENTS:
* Minimum 5 years of demonstrated experience as a ServiceNow Platform Owner or Platform Administrator
* 3+ years of ServiceNow Expertise: Proven expertise in ServiceNow configuration and administration, particularly in platform features, ITSM, HR Service Delivery (HRSD), and CMDB modules. Familiarity with additional ServiceNow modules (such as ITOM, CSM, SecOps, etc.) is highly valued
* Managed Services & ITIL Knowledge: Experience in a managed services delivery environment or long-term support/outsourcing engagements, with a solid understanding of service delivery SLAs, KPIs, and continuous improvement processes; Strong knowledge of ITIL service management practices (ITIL certification a plus) and experience ensuring operations align with industry best practices
* Leadership Skills: Demonstrated ability to lead teams and manage service delivery; Experience guiding technical teams, including coordinating with remote/offshore team members (e.g., working with global or offshore teams), to achieve shared goals
The pay range is the lowest to highest compensation we reasonably in good faith believe we would pay at posting for this role. We may ultimately pay more or less than this range. Employee pay is based on factors like relevant education, qualifications, certifications, experience, skills, seniority, location, performance, union contract and business needs. This range may be modified in the future.
We offer comprehensive benefits including medical/dental/vision insurance, HSA, FSA, 401(k), and life, disability & ADD insurance to eligible employees. Salaried personnel receive paid time off. Hourly employees are not eligible for paid time off unless required by law. Hourly employees on a Service Contract Act project are eligible for paid sick leave.
Note: Pay is not considered compensation until it is earned, vested and determinable. The amount and availability of any compensation remains in Kforce's sole discretion unless and until paid and may be modified in its discretion consistent with the law.
This job is not eligible for bonuses, incentives or commissions.
Kforce is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.
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Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.
- Dice Id: kforcecx
- Position Id: ITWQG2175948
- Posted 1 hour ago
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