Job Title: Sr Operations Supervisor

About Us:

Established in 1997, PruTech is committed to innovative problem-solving, solution creation, and fostering strong client partnerships. Serving a diverse array of industries, from government to finance, retail, and manufacturing, PruTech operates from strategic locations including New York City, Washington DC, North Carolina, and boasts a nearshore office in Mexico City and multiple offshore offices in India.

With over two decades of experience in Information Technology and system integration, PruTech offers a comprehensive suite of services to meet evolving technological needs:

• Project-based system integration
• Custom software solutions
• Package implementations
• Consulting and advisory services
• Big data and analytics
• Nearshore and offshore services

At PruTech, we are dedicated to shaping the future of technology and driving success for our clients through innovative solutions and strategic partnerships.

JOB OVERVIEW:

The Senior Operations Supervisors will be responsible for the day-to-day supervision of the workflow of the Transit Adjudication Bureau (TAB) public-facing units that handle in person and telephone functions. S/he should have excellent customer service and problem solving skills to support the operations of these areas.

Responsibilities:

• Ensure efficient operation of designated areas and manage the daily workflow
• Provide timely updates to the Operations Manager identifying unanticipated challenges and strategies for addressing those challenges
• Plan, organize, direct, and manage the daily activities of the TAB units
• Monitor workflow and prepare various statistical reports for analysis
• Evaluate unit operational procedures and business functions and make recommendations for improvement

Qualifications:

• Bachelor’s degree required
• Minimum 3 years of Supervisory and/or Operations Experience; w/ ability to deliver excellent and efficient customer service
• Minimum of 5 years of customer service experience with a corporate or government agency
• Highly organized with strong follow-through and an acute attention to detail
• Excellent judgment and outstanding analytical, problem solving and creative thinking

Skills:

• Strong communication and interpersonal skills, both written and verbal
• Strong organizational and prioritization skills
• Strong analytical skills with the ability to simultaneously balance multiple tasks

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, or national origin.