Application Support Manager (Onsite 3 Days/Week)We're looking for an on-site Application Support Manager to lead a growing team responsible for supporting and optimizing core business applications across the organization. This role focuses on team leadership, process improvement, vendor management, and ensuring high-quality internal customer service.
The manager will guide day-to-day support operations, oversee incident escalation, and collaborate closely with business units to enhance application usage and efficiency. This position is key in preparing the team for future growth and establishing best practices for application lifecycle management.
Key ResponsibilitiesTeam Leadership & Development- Manage and mentor application support staff, including hiring, coaching, and performance management.
- Build onboarding materials, SOPs, and playbooks to support team consistency and scalability.
Operational Excellence- Oversee Tier 1 and Tier 2 support processes to ensure timely issue resolution.
- Standardize workflows and support processes across applications.
Vendor & Stakeholder Management- Maintain strong relationships with software vendors; participate in renewals, evaluations, and escalations.
- Serve as the point of contact between IT and business units to identify improvement opportunities.
Strategic & Continuous Improvement- Lead process improvement initiatives to enhance reliability and performance.
- Plan for future team expansion and operational scaling.
Compliance & Best Practices- Promote ITIL-aligned practices, security standards, and effective support metrics.
- Monitor SLAs and reporting to drive accountability.
Required Skills & Experience- Bachelor's degree in IT, Computer Science, or related discipline (or equivalent experience).
- 5+ years in application support, IT operations, or related field.
- Leadership experience managing technical teams.
- Familiarity with enterprise applications (ERP, CRM, ITSM, etc.).
- Experience in process standardization and continuous improvement.
- Strong communication, customer service, and vendor relationship skills.
- Comfortable working in a fast-paced, growing environment.
Preferred Qualifications- Exposure to ITIL framework (certification preferred but not required).
- supporting enterprise-level systems or multi-application environments.
Job Type & LocationThis is a Contract position based out of Neenah, WI.
Pay and BenefitsThe pay range for this position is $60.00 - $65.00/hr.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: Medical, dental & vision Critical Illness, Accident, and Hospital 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available Life Insurance (Voluntary Life & AD&D for the employee and dependents) Short and long-term disability Health Spending Account (HSA) Transportation benefits Employee Assistance Program Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace TypeThis is a hybrid position in Neenah,WI.
Application DeadlineThis position is anticipated to close on Feb 19, 2026.
>About TEKsystems:
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
About TEKsystems and TEKsystems Global Services We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.
The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
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