Mainframe Computer Operator

Position Title: Mainframe Computer Operator

Work Location: Washington, DC

Shift Options:

Shift 1: 7:00 AM-3:30 PM

Shift 2: 3:00 PM-11:30 PM

Position Summary:

• The Mainframe Computer Operator will provide onsite operational support for the mainframe data center, supporting high-volume printing, mainframe job processing, report distribution, and Production Control operations.
• The position requires hands-on experience operating and maintaining high-speed laser printers, impact printers, and burster equipment within a mainframe data center environment.

Key Responsibilities:

• Operate and monitor high-speed laser printers, impact printers, and bursters within a mainframe data center.
• Set up printers based on instructions received from mainframe computer consoles.
• Load and replenish paper, toner, developer, and other required printing media.
• Remove, organize, and prepare completed print jobs for customer distribution.
• Process and manage report distribution accurately and efficiently.
• Unload boxes of paper and forms required for production printing.
• Maintain a clean, safe, and organized printer operating area.
• Remove empty printer boxes, toner containers, and loose paper from the work area.
• Communicate with mainframe operating-system personnel and printer maintenance contractors when system or printer malfunctions occur.
• Support Production Control personnel with operational activities.
• Submit, schedule, monitor, and track jobs using JCL within TSO/ISPF.
• Monitor job execution and assist with troubleshooting operational issues.
• Track scheduled activities and ensure timely completion of assigned print and processing tasks.
• Notify the appropriate GPO personnel when recycling/baling bins are full.
• Maintain accurate handling and tracking of scheduled tasks and completed reports.
• Perform other operational duties necessary to maintain uninterrupted mainframe printing and processing operations.

Required Experience:

• In-depth hands-on experience operating and maintaining high-speed laser printers, impact printers, and burster equipment in a mainframe data center environment.
• Experience supporting mainframe printing and production-processing operations.
• Working knowledge of TSO/ISPF and JCL for submitting, scheduling, monitoring, and tracking mainframe jobs.
• Demonstrated ability to troubleshoot or appropriately escalate printer and mainframe operational issues.
• Ability to accurately process print jobs, reports, and scheduled production activities.
• Ability to work effectively in an operational data center environment and coordinate with Production Control and maintenance personnel.
• Important: The solicitation does not specify a particular degree, certification, number of years of experience, citizenship requirement, or security clearance for the operators. The critical stated technical requirement is demonstrated experience with the specified printer equipment in a mainframe data center environment.

Preferred Qualifications:

• Previous experience supporting government, commercial, or enterprise mainframe data center operations.
• Experience with high-volume production printing and report distribution.
• Experience working with IBM mainframe operational environments.
• Experience with JCL, TSO, and ISPF.
• Strong troubleshooting, communication, and operational documentation skills.
• Ability to work independently while following established production procedures.

Physical/Operational Requirements:

• The position involves hands-on operation of production printing equipment, replenishment of paper and consumables, handling boxes of paper/forms, and maintaining the printer operating area.
  
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