SOC QA - 1st Shift

Description
This is going to be a specialized L2 role that will be working in our Quality Assurance (QA) function; they will be more focused on SOC KPIs/metrics/reporting than active incident work.
Assisting in QA duties across all SOC shifts to ensure timely reporting and tracking of all SOC issues for management review. This additional support in QA will ensure greater capacity in review and scope of coaching efforts.
Part of the global IT security team working closely with the US SOCs teams.
Performs a combination of duties in accordance with departmental guidelines.
Queue admin (execution, oversight, and delegation).
Case review and quality assurance.
Metrics review and reporting.
Assist in case work as needed.
Management updates on daily issues and impact.
Maintain scheduled weekly/bi-monthly/monthly QA meetings with L2 and L3 analysts.
Coordinate Roundtable topics/training and lunch & learn sessions.
Conduct analysis review of junior staff for quality control; mentor junior staff to encourage career growth and development.
Collaborate with SOC, Intelligence, Incident Response and Enterprise Security Teams for incident investigations and hunt missions when possible.
Identify visibility gaps in the network and recommend solutions.
Develop, maintain and update playbooks, process, and detection capabilities based on real-time feedback from investigations.
Articulate security incident details to business stakeholders and non-technical individuals.
May perform additional duties as assigned
Skills
incident response, security operations, splunk, Crowdstrike, malware analysis
Additional Skills & Qualifications
Familiarity with SOC operations, scheduling, and tools including SIEM, SOAR, and DFIR products.
Knowledge of the incident response lifecycle and cyber security leading practices.
SLA calculations and KPI tracking experience.
Solid understanding of security policy construction and publication.
In-depth knowledge of regulations (i.e., SOX, privacy, etc.) and internal controls as they apply to IT.
Ability to influence change in corporate understanding and adoption of information security concepts.
Experience in technical writing and knowledgebase management and administration.
Proven solid analytical and problem solving skills.
Excellent communications and interpersonal skills and the ability to work effectively with peers, IT management and staff, and internal/external business partners/clients.
Experience in coaching and reporting findings to assist in team growth.
Ability to manage various technical projects to completion with limited oversight.
Advanced computer skills including Microsoft Office suite and other business related software systems (Excel or similar spreadsheet and database applications experience is a must). Other technologies will apply dependent on business area supported.
Experience Level
Entry Level
Job Type & Location
This is a Contract position based out of Chicago, IL.
Pay and Benefits
The pay range for this position is $8.00 - $70.00/hr.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:
Medical, dental & vision
Critical Illness, Accident, and Hospital
401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available
Life Insurance (Voluntary Life & AD&D for the employee and dependents)
Short and long-term disability
Health Spending Account (HSA)
Transportation benefits
Employee Assistance Program
Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type
This is a fully remote position.
Application Deadline
This position is anticipated to close on May 13, 2026.
>About TEKsystems:
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.