Business Analyst III

We are seeking a dynamic and results-driven individual with a strong background in customer experience, operations management, and strategy development. If you are passionate about revolutionizing the way people think about food delivery and have a proven track record of building and executing successful strategies, we want you to join our team

Key Responsibilities:

Strategic Leadership:

• You will play a crucial role in shaping the overall strategy and driving operational excellence to deliver a top-notch experience for our customers
• Analyze customer data and feedback to identify areas for improvement and make data-driven recommendations to enhance the customer experience

Metric and Performance Management:

• Monitor and optimize key performance indicators (KPIs) to measure the success of customer experience initiatives.
• Identify performance gaps, root causes, and opportunities to improve key metrics; lead initiatives to drive measurable KPI improvements.
• Oversee model governance, version control, and data integrity across cross-functional stakeholders.
• Automate and streamline reporting workflows; leverage Python (preferred) to improve efficiency and analytical rigor where applicable.

Technical Expertise:

• Own and enhance complex Google Sheets based models, ensuring accuracy, scalability, and clear documentation of assumptions and logic.
• Dive deep into large datasets using SQL and Excel/Google Sheets to generate actionable insights and inform strategic decisions.
• Experience building automated solutions for manual processes
• Translate business questions into structured analyses; design dashboards, reporting frameworks, and KPI tracking mechanisms.

Cross-functional Collaboration:

• Communicate insights and recommendations clearly to both technical and non-technical audiences, influencing data-driven decision-making.

Job Requirements:

• You have 6+ years of experience in strategy, management consulting, product, or related; experience in support strategy is a plus
• Experience working at a tech company
• A degree in Math, Statistics, Economics, Computer Science, or a similar domain
• Expertise of SQL queries, ETL, A/B Testing
• You can solve analytical problems quickly, and are experienced in SQL and Excel
• You have a track record of leading cross-functional initiatives, hitting goals, and succeeding in a team environment
• You like to learn new skills, and can apply them to your work quickly and independently.
• You are an owner, meaning you take responsibility for outcomes, have experience being in the driver s seat, and want to define scope and vision from ambiguous problems
• You have a bias towards action, are scrappy, and can pivot when you learn new information
• You can influence and motivate people at all levels across a variety of job functions
• Preferred experience with building AI models