Azure Cloud Application Support Engineer (L2/L3 Production Support)
Contract W2
18 Months
No Travel Required
Remote
$50 - $55/hr
VBEST Software Inc
Fitment
Dice Job Match Score™
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Job Details
Skills
- .NET
- ASP.NET
- API
- AngularJS
- Cloud Computing
- Microsoft Azure
- Production Support
- SQL Azure
- SaaS
- Microsoft SharePoint
- Sharepoint Online
- Incident Management
- Storage
- Database
- Cloud Architecture
- Artificial Intelligence
- DevOps
- Issue Resolution
- Document Processing
- Documentation
- PaaS
- Network Layer
Summary
Hello,
Title: Azure Cloud Application Support Engineer (L2/L3 Production Support)
Location: Remote
Duration: 12+ months
Job Description:
- 5+ years of IT experience.
- Strong experience in L3 production support and cloud application support.
- Experience supporting enterprise applications hosted on Microsoft Azure platform.
Desirable Skills:
- - Familiarity with Angular.
- - Knowledge of Azure PaaS services.
Responsibilities:
- Provide L2 production support for enterprise applications hosted on Microsoft Azure cloud platform.
- Troubleshoot application, API, integration, workflow, and database-related issues.
- Support applications built using .NET / ASP.NET Core, Azure SQL, Azure Logic Apps, SharePoint Online, OpenText platforms, and AI-enabled enterprise applications.
- Monitor and support Azure PaaS services including Azure App Services, Azure Functions, Azure Logic Apps, Azure Storage, Azure SQL, and Azure Application Insights.
- Analyze logs, alerts, API failures, and system performance issues.
- Support SharePoint document storage and permissions-related issues.
- Assist with OpenText workflow and document processing support.
- Support SaaS applications hosted on Microsoft Cloud architecture.
- Coordinate with L3, development, infrastructure, DevOps, and business teams for issue resolution.
- Create and maintain operational documentation, SOPs, KB articles, and support runbooks.
- Ensure SLA compliance and timely incident resolution.
- Participate in on-call support and major incident activities as needed.
- Support monitoring, alert management, operational health validation, and AI-assisted incident troubleshooting activities across enterprise cloud applications.
- Execute runbook-driven operational activities, deployment validation, release support, and SOP-based support processes within the production environment.
- Participate in platform reliability, operational resilience, operational automation, observability improvements, and continuous service improvement initiatives to enhance application stability and support efficiency.
- Support human-in-the-loop operational workflows by validating AI-assisted diagnostics, incident analysis, and remediation recommendations
- Should have experience with P1, P2 and P3 level incidents
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.
- Dice Id: 91120480
- Position Id: 9131488
- Posted 1 hour ago
Company Info
About VBEST Software Inc
Our expertise spanning over a decade has dealt with diversified Information Technology projects that have not only met with high in demand talented positions, but also managed to fill some of the critical and key technology positions.
Vbest software Inc. Team outsources the best talent and skill in the industry who provide the best support, save business time and deliver solutions, specifically in respect of highly in demand technical talent at a minimal cost.
With over $250 Billion opportunity for the IT-BPM sector in India, the sector is expected to grow at a compound annual growth rate (CAGR) of 11.70% from 2024 to 2032. This growth is achieved with the integration of advanced technologies and methodologies to meet the growing demands of the business segment.
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