Technology - Sr. Engineer

Job#: 3048327

Job Description:
Technology - Sr. Engineer

Location: Celebration, Florida (Onsite)

Role Overview

The Senior Platform Engineer is responsible for advanced troubleshooting and operational support across critical technology platforms. This role acts as a technical escalation point, coordinating with business stakeholders, internal infrastructure teams, and external vendors to diagnose issues, drive resolution, and improve platform stability over time.

Key Responsibilities

• Provide vendor-based software support and serve as the technical point of contact for vendors, peers, and infrastructure operations partners.
• Triage incidents by identifying symptoms, determining ownership, and engaging the appropriate teams to drive timely resolution.
• Apply security best practices and coordinate with vendors as needed to implement required controls and remediation.
• Support multiple levels of testing prior to upgrades or releases of infrastructure, software, and service-layer components.
• Perform daily operational activities to maintain platform availability, stability, and performance.
• Evaluate, develop, and implement tools and automation to improve platform administration, maintenance, operational efficiency, and reliability.
• Participate in incident, problem, and change management processes in accordance with established policies and procedures.
• Contribute to planning and execution of projects supporting business-unit initiatives, infrastructure updates, and roadmap delivery.
• Proactively ensure compliance with applicable security standards.
• Create and maintain required system documentation.
• Participate in an on-call rotation.

Required Qualifications

Education: Bachelor's or Equivalent

Experience: 5+ years in advanced troubleshooting, with the ability to independently assess complex situations, isolate root causes, and implement or coordinate effective resolutions.

Technical Skills:

• Database experience writing SQL queries to access and manipulate data (Microsoft SQL Server and Oracle).
• Working knowledge of Windows Server sufficient to partner with vendors and relay requirements.
• Understanding of networking fundamentals, including data flows, firewall concepts, and connectivity troubleshooting.
• Strong interpersonal and communication skills to work closely with vendors and business partners.

Preferred Qualifications

• Industry exposure such as cruise operations, medical systems, logistics management, or marine maintenance/operations.
• Experience with one or more of the following applications: AMOS, Crunchtime, MXP, SeaCare.
• Experience supporting cloud-hosted services (Azure, AWS, and/or Google Cloud Platform), with exposure to AWS EC2 environments being a plus.
• Experience with IT service management (e.g., ServiceNow).
• Familiarity with CI/CD deployment practices and tooling.
• Experience in regulated and/or operationally complex environments.

Additional Information

This role will participate in a 24/7 on-call rotation. The on-site requirement is subject to change. Comparable role profiles may include DevOps Engineer, Site Reliability Engineer (SRE), Application/Product Support Engineer, or Operations Engineer.

Everforth Apex is a world-class IT services company that serves thousands of clients across the globe. When you join Everforth Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRateds Best of Staffing in Talent Satisfaction in the United States and Great Place to Work in the United Kingdom and Mexico.

Everforth Apex uses a virtual recruiter as part of the application process. Click for more details. By applying for this job, you agree to receive calls, AI-generated calls, text messages, or emails from Everforth Apex and its affiliates, and contracted partners. Frequency varies for text messages. Message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You can reply STOP to cancel and HELP for help. You can access our privacy policy at

Everforth Apex Benefits Overview: Everforth Apex offers a range of supplemental benefits, including medical, dental, vision, life, disability, and other insurance plans that offer an optional layer of financial protection. We offer an ESPP (employee stock purchase program) and a 401K program which allows you to contribute typically within 30 days of starting, with a company match after 12 months of tenure. Everforth Apex also offers a HSA (Health Savings Account on the HDHP plan), a SupportLinc Employee Assistance Program (EAP) with up to 8 free counseling sessions, a corporate discount savings program and other discounts. In terms of professional development, Everforth Apex hosts an on-demand training program, provides access to certification prep and a library of technical and leadership courses/books/seminars once you have 6+ months of tenure, and certification discounts and other perks to associations that include CompTIA and IIBA. Everforth Apex has a dedicated customer service team for our Consultants that can address questions around benefits and other resources, as well as a certified Career Coach. You can access a full list of our benefits, programs, support teams and resources within our 'Welcome Packet' as well, which an Everforth Apex team member can provide.

Everforth Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Everforth Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law.

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