IT Support Engineer

Overview

On Site
$110,000 - $140,000
Full Time
No Travel Required

Skills

Amazon Web Services
Artificial Intelligence
CaliberRM
Cloud Computing
Computer Hardware
Computer Networking
Inventory
Issue Tracking
MSP
Management
Microsoft Azure
Microsoft Exchange
Microsoft SharePoint
Microsoft Windows
Organized
Printers
Provisioning
Remote Support
Reporting
SQL
SSO
Scripting
Windows PowerShell
desktop
support
desktop support
engineer
desktop engineer
VDI
endpoint
SCCM
MDM
intune
airwatch
windows
azure
o365
office365
office 365
on-prem
active directory
GPO
group policy
group policies
exchange
messaging
cloud
shell
powershell
python
sharepoint
aws
network
server
system
cyber
ticketing
support engineer

Job Details

Our client is a specialist asset management firm with over $10 billion AUM, specialized in income-oriented credit investments in niche and inefficient markets. As a rapidly growing firm of 100+ employees, they are seeking a full time IT Support Engineer fully onsite out of their Greenwich, CT office. This is for someone really looking to take that next step.

 

This is a time of high-growth at the firm, having hired many over the past year plus. There is a strong push on their IT initiatives currently. The firm makes high caliber long-term investment hires. They are a heavy automation shop, use technology to their benefit, and are not afraid of using AI to improve.

 

The right candidate for this opportunity would be an organized, self-motivated resource who is looking to challenge themselves and grow into performing a larger IT role in the firm.

Responsibilities:
  • Desktop Support Candidate will be involved in all aspects of on-premise desktop support in a predominately Windows-based environment;
  • MSP Interface Candidate will be expected to help manage the daily inventory/drive completion of all tickets routed to our MSP for Desktop Support, Phone, Printers and lend a hand in driving MSP-handled Cyber, Server and Networking Projects;
  • Ticket Entry/Tracking Candidate will be expected to log all user requests into a ticketing system and report on delivery times and trends;
  • Development Team Interface Candidate would be expected to work with the Development Team and their consultants to ensure proper infrastructure and account access; and
  • Working with various Infrastructure related vendors to procure hardware.
Qualifications:
  • 3-5+ years of experience desktop support in a Windows-based environment;
  • Proficient in Microsoft Azure, O365 Applications/Email/Teams, and On-Prem AD/On-Prem Exchange;
  • Ability to run an organized, collaborative IT-related project;
  • Familiar with SSO and other methods of securely connecting to 3rd party Cloud-based tools;
  • Experience with networking and server provisioning projects;
  • Working knowledge of PowerShell scripting;
  • Knowledge in the following areas would be a plus: SharePoint, SQL and AWS.
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.

About The Atlantic Group