Digital Accessibility Tester - W2 - REMOTE

Required Knowledge, Skills, and Ability

•         Bachelor’s degree is required, preferably in the field of Computer Science, Software Engineering, IT, Web Development, Library or Informational Science, or Human Computer Interaction

•         3+ years of hands-on digital accessibility testing experience, including experience with assistive technologies, WCAG compliance, and manual testing methods

•         2+ years of experience on a digital product team, either working as a project owner or individual contributor, working collaboratively with internal and external teams to improve products and services using digital accessibility technologies, policies, and best practices

•         Strong proficiency in manual testing with assistive tech: NVDA, JAWS, Dragon, Fusion, Deque, Wave, ZoomText, VoiceOver, TalkBack. Also expertise with built-in device features such as speech-to-text, text-to-speech, magnifiers, onscreen keyboards, eye gaze tech, and alternative input devices including keyboards

•         Strong proficiency in HTML, ARIA, and semantic markup knowledge

•         Expertise in auditing common and legacy systems and products to find accessibility issues, providing guidance for mitigating issues, and improving accessibility knowledge and practices within internal teams

•         Demonstrated understanding of user-centered design (UCD) methodologies and how to use testing data to support accessibility design problems

•         Strong understanding of responsive web design principles, techniques, and frameworks

•         Experience testing and assessing accessibility issues on internal business processes, including case management and data collection systems

•         Creative out-of-the box thinking to provide solution-oriented guidance for optimizing digital assets using the latest digital accessibility techniques and tools

•         Can work both independently and collaboratively to help advance a program’s accessibility standards

•         Experience as a mentor or coach for other product and service testers to promote stronger consistency and standards

•         Strong interpersonal and communication skills, including the ability to clearly present data and analysis, as well as the ability to receive feedback on your work

•         Expert in facilitating the integration of test data to support analysis and remediation processes

•         Strong ability to create and maintain documentation and best practice testing methodologies across multiple systems and functional areas

•         Ability to explain technical issues to non-technical stakeholders and communicate their implication on systems, processes, projects, and services. Able to facilitate discussions and solutions

Preferred Skills & Qualifications

·       Experience with software like Axe, WebAIM, SiteImprove, and Sitebulb

·       Experience with browser devtools and accessibility extensions: Axe, WAVE, ARC Toolkit

•         Strong written and oral communication skills, and responsiveness to leadership and stakeholder requests

•         Strong organizational skills and experience with project tracking software, along with experience in agile processes and project development best practices

•         Experience in balancing a diverse workload of projects, with varying complexities and unique needs

•         Excellent time management skills, with an ability to commit and deliver on project goals, timelines, and target dates

•         Ability to work independently as well as part of a team to reach program goals and meet dynamic business objectives

·       Ability to engage in rigid practices for accessibility testing, while maintaining flexibility for ad-hoc needs

•         Strong proficiency with MS Suite (Word, Excel, PowerPoint), Microsoft Teams, Outlook, and Zoom

Other Desired Skills

·       Experience in testing complex systems that use standard technologies (HTML, CSS, JavaScript, SQL, jQuery)

·       Experience in accessibility compliance for chatbots and other customer communication tools

·       Experience in accessibility compliance for analog formats like Word, Powerpoint, and print marketing assets

·       Experience with digital forms and documents remediation to meet accessibility standards

·       Experience with Sitecore, Salesforce, Adobe XD, and Jira/Confluence

·       Knowledge of multiple testing, analysis, data visualization tools

Desired Certifications
One or more of the following:

•         IAAP certification (CPACC, WAS, etc.)

•         PMP certification

•         DHS Trusted Tester certification

•         Deque University

•         Section 508