IT Technical Support Specialist, Tier III

Houston, TX, US • Posted 3 hours ago • Updated 3 hours ago

Contract W2

Contract Independent

On-site

Depends on Experience

Connect Tech+Talent

Fitment

Dice Job Match Score™

👤 Reviewing your profile...

Job Details

Skills

IT operations within an MSP or enterprise environment.
Windows Server
Azure architecture
networking
virtualization
Azure Resource Manager (ARM)
Azure Virtual Network
ITSM platforms

Summary

IT Technical Support Specialist, Tier III Houston, Texas (Onsite) 6 Months Contract to Hire
Key Responsibilities Serve as the top-tier escalation point for advanced incidents and problems impacting client environments. Lead technical analysis, diagnosis, and resolution for complex infrastructure, network, and cloud issues. Act as liaison between Service Desk and Engineering teams to ensure smooth knowledge transfer, process consistency, and communication alignment. Analyze client IT systems, identify inefficiencies, and recommend optimized solutions and improvements. Plan, coordinate, and execute infrastructure projects, rollouts, and upgrades with precision and accountability. Implement and manage automation using PowerShell, Azure CLI, or similar tools to streamline deployment and monitoring. Oversee daily monitoring of NOC alerts and ensure timely remediation of critical events. Submit and manage change requests; adhere to ITIL best practices for change and incident management. Develop, document, and maintain Standard Operating Procedures (SOPs), architecture designs, and technical knowledge base articles. Mentor Tier 1 and Tier 2 technicians providing training, guidance, and technical oversight to strengthen service delivery. Coordinate allocation of team resources to meet project, deployment, and support objectives. Participate in strategic reviews of client environments to enhance performance, scalability, and reliability. Stay current on emerging technologies, industry trends, and MRE s evolving service standards.
Qualifications Required: Bachelor s degree in Computer Science, Information Systems, or related discipline (or equivalent experience). 5 7 years of experience managing technology infrastructure and IT operations within an MSP or enterprise environment. Expertise in Windows Server, Azure architecture, networking, virtualization, and Active Directory. Strong experience with Azure Resource Manager (ARM), Azure Virtual Network, and Azure Active Directory. Proven experience with scripting and automation tools (PowerShell, Azure CLI, or equivalent). In-depth knowledge of ITSM platforms (ConnectWise, HaloPSA, ManageEngine, etc.). Strong project management, documentation, and communication skills. Ability to lead cross-functional efforts, manage escalations, and meet tight deadlines with urgency and precision. Willingness to participate in after-hours, weekend, or on-call rotations as needed. Ability to travel to client sites.
Preferred: Microsoft Azure Administrator or Solutions Architect certification. Experience with other cloud platforms (AWS, Google Cloud). Working knowledge of enterprise architecture frameworks (TOGAF, Zachman). ITIL certification or equivalent process knowledge. Prior consulting or client-facing experience in a managed service environment.
Core Competencies Leadership & Mentorship: Provides technical guidance and elevates team capability. Accountability: Takes ownership of results, ensuring consistency and quality. Technical Mastery: Deep knowledge across infrastructure, networking, and cloud systems. Urgency & Execution: Acts swiftly and decisively on critical incidents and project deliverables. Communication Excellence: Bridges teams through clear, concise, and professional communication. Innovation: Seeks automation and process improvements to strengthen service delivery. Pride in Workmanship: Delivers with precision, care, and professional integrity.

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.

Dice Id: RTL98771
Position Id: 8876642
Posted 3 hours ago

Company Info

About Connect Tech+Talent

ConnectTel, Inc. is a privately held software engineering company established in 1996. Headquartered in Austin, Texas, ConnectTel has earned its reputation as a reliable and high quality solutions provider for technology companies and state agencies. For over 14 years, ConnectTel has been solving business problems through Information Technology from its toughest Enterprise Class clients (DELL, AMD, ERCOT, FREESCALE, WAYNE, TWDB, ERS, & DADS) to the small business owner.

Whether it's by providing quality IT Staffing Services (Direct Placement and Staff Augmentation), IT Consulting, or successfully completing Deliverables Based IT Projects, ConnectTel strives to provide innovative solutions without compromising quality, cost, and time.

Our extensive professional network of local IT specialists can be leveraged to expedite critical staffing, consulting, or project needs. Additionally, our local executives and account team are accessible. They can be mobilized by you on short notice for initial consultation meetings, follow up meetings, as well as triage situations.

ConnectTel's consultants have an in-depth understanding of various technologies and strive to provide the customer with the best solution for their problem. With its focus on details and meticulous planning, ConnectTel has been able to successfully complete critical projects for various government agencies and fortune 500 clients.

In addition, ConnectTel's senior partners leverage over 50 years experience in the rapidly changing information technology field. Their vision, experience, and technical knowledge allow ConnectTel to continue providing its customers with the highest quality IT solutions and staff.

Go to company profile

Create job alert

Never miss an opportunity! Create an alert based on the job you applied for.