A/V Operations Technician

Location: Pleasanton, CA (Onsite)
Duration: 12-Month W2 Contract
Pay Rate: $38 – $46/hour (depending on experience)
 

Job Overview

Russell Tobin is seeking an A/V Operations Technician to support a large enterprise environment in Pleasanton, CA. This role is responsible for delivering reliable, high-quality audio-visual support across conference rooms and business-facing collaboration platforms, including Zoom.

The technician will play a key role in daily A/V service delivery, including incident response, system maintenance, Zoom environment support, and room readiness. This role also supports Zoom client packaging and deployment across Windows and macOS environments and acts as a liaison between A/V Operations, Engineering, and broader IT teams.

Key Responsibilities

Conferencing & Room Support

• Provide daily operational support for conference rooms, studios, Zoom Rooms, and collaboration technologies.
• Troubleshoot and resolve incidents across devices, DSPs, CPUs, cameras, microphones, and displays.
• Perform fleet-wide conference room certification and readiness checks.

Incident Response, Ticketing & Service Management

• Manage, triage, and resolve A/V incidents and service requests through corporate ITSM platforms (ServiceNow or Jira).
• Maintain strong ticket hygiene including timely updates, root-cause documentation, and detailed resolution steps.
• Monitor SLA performance and escalate when necessary to ensure consistent service delivery.
• Track recurring issues and patterns to identify opportunities for continuous improvement.

Zoom Client Packaging & Deployment

• Package, test, and validate Zoom client deployments for Windows (MSI/EXE) and macOS (.pkg/.dmg).
• Maintain and update Zoom deployment configurations including auto-update flags, SSO parameters, and device management controls.
• Collaborate with End User Engineering teams to deliver enterprise-wide deployments using tools such as Intune, Jamf, SCCM, or other MDM/endpoint tools.
• Partner with engineering teams to evaluate new Zoom versions, patches, or features for compatibility before release.
• Maintain documentation and release notes for internal technical teams and support staff.

Preventative Maintenance & Lifecycle Management

• Execute scheduled preventative maintenance including firmware updates, DSP tuning, cleanliness checks, and conference room inspections.
• Support equipment refresh cycles, decommissions, and new installations.
• Maintain accurate inventory of A/V equipment and spare components.

Operational Excellence & Documentation

• Create and maintain SOPs, troubleshooting guides, diagrams, and knowledge base articles.
• Document system configurations and update asset data following changes.
• Provide weekly metrics and insights on incident trends and system health.

Installations, Builds & Provisioning

• Assist with small-to-medium A/V system installations including rack work, cabling, labeling, patching, and QA testing.
• Support provisioning processes including test plans and endpoint validation.

Cross-Functional Collaboration

• Work closely with Engineering, Networking, Workplace Experience, and Facilities teams to support integrated A/V deployments.
• Partner with engineering teams on Zoom client releases, new room designs, firmware validation, and feature rollouts.
• Assist integration teams with deliveries and vendor coordination as needed.
• Provide structured feedback to engineering about system gaps, recurring issues, or opportunities for automation.

Required Qualifications

• 3–5 years of experience in corporate A/V operations, Zoom support, or a related technical field.
• Hands-on expertise with conferencing technologies such as Zoom or Teams, DSPs, and control systems.
• Experience troubleshooting Windows and macOS A/V or Zoom applications.
• Practical experience packaging and deploying software using enterprise endpoint tools such as Intune, Jamf, SCCM, or similar platforms.
• Strong understanding of A/V signal flow, acoustic principles, IP networking fundamentals, and Zoom environments.
• Excellent documentation, communication, and customer service skills.

Preferred Qualifications

• Experience with broadcast technologies, encoders, NDI/SRT workflows, or advanced production tools.
• Familiarity with automation or scripting such as Zoom Admin APIs, PowerShell, Python, or Lua for Q-SYS.
• Ability to run PowerShell commands and execute Jamf-related prompts.

Pride Global offers eligible employee''s comprehensive healthcare coverage (medical, dental, and vision plans), supplemental coverage (accident insurance, critical illness insurance and hospital indemnity), 401(k)-retirement savings, life & disability insurance, an employee assistance program, legal support, auto, home insurance, pet insurance and employee discounts with preferred vendors.

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