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ustomer Support Technician / Help desk Technician at Jacksonville, FL

Jacksonville, FL, US • Posted 12 hours ago • Updated 12 hours ago

Contract Independent

Contract W2

Contract Corp To Corp

12 Months

No Travel Required

On-site

$20 - $25/hr

Stellar IT Solution

Fitment

Dice Job Match Score™

🛠️ Calibrating flux capacitors...

Job Details

Skills

Helpdesk

Summary

Hope you are doing great!

Our Fortune 500 client is looking for a Customer Support Technician to work on their project based out of Jacksonville, FL / Onsite.

Job Title: Customer Support Technician / Helpdesk Technician

Location: Jacksonville, FL / Onsite

Duration: 36+ Months

Job Description:

Provide computer and user support including, but not limited to, installation and configuration of hardware and software, upgrades, patches, and advanced technical support. Monitor service ticket queue and resolve tickets as assigned. Document work performed and resolutions.

Concentration and desire to work in desktop support.
Configure and deploy Information Technology resources. Includes, but is not limited to, desktop, laptops,
printers, mobile devices.
Troubleshoot and perform minor repairs to hardware, software, and peripheral equipment, using proven
troubleshooting procedures.
Assist in coordinating audio-visual setup and videoconference support.
Assist with annual inventory scanning and equipment surplus.
Install, configure, and update software.
Participate in team projects, meetings and assignments.
Responsible for documenting solutions to Technology issues.
Responsible for traveling to remote sites to resolve IT related issues and/or to deploy resources.
Perform other related duties as assigned.
Minimum of 1 year of experience in the installation, maintenance, and technical support of workstation hardware.

Education:

High School diploma or equivalent and 1 year of work experience in the installation, maintenance and technical support of workstation hardware. OR 1 year of experience providing customer service and technical support with Microsoft Office 365 and Windows 10 or above operating systems. OR Technical certifications from workstation training programs such as CompTIA A+ and Net+ may be substituted for 6 months of experience OR Associate degree in from an accredited college or university with at least 25% of the completed coursework in Information Technology related courses.

Please send your updated word format resume along with your best contact details to

Looking forward to hearing from you.

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.

Dice Id: 90962942
Position Id: 9882-8283-
Posted 12 hours ago

Company Info

About Stellar IT Solution

Since inception, Stellar IT Solutions, has established itself as a prominent player in providing technology solutions and human capital services. Over the past 20 years, through various affiliated entities, the management team has placed and guided over 1,000 highly skilled and certified professionals as key members of our client s end to end IT and business solution projects. Stellar IT's leadership team has experience in guiding highly skilled and certified professionals and delivering end-to-end IT and business consulting services and transformation projects across Financial Services, Telecom, Government and Health care verticals across the globe with specialization in the following areas -

Data Warehousing & Business Intelligence

Big Data & Analytics

Data Management

Custom Application Development

Solution Architecture * Engineering Services

CRM & ERP

Mobility

Machine Learning & Artificial Intelligence

Quality Assurance

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