Senior Billing Analyst

Job#: 3028803

Job Description:

Position: SeniorBilling Analyst

Location: Charlotte, NC

• 4x/week onsite, 1x/week remote

Duration: 6-12+ months


Top Requirements:

SQL skills

Ability to create SQL queries from scratch

Telecom or product catalogue experience

General knowledge, not a SME

Product catalogues are where the attributes of a product are documented

For a phone, attributes would be material of the screen, material of the back of the phone, processor type, specifics about the camera, overall dimensions, specifics about the charging port, etc.

Literally anything about the phone that someone may want to know has to be documented in a product catalogue

Analytical experience

Critical thinker - ability to identify a problem and come up with solutions

Well spoken, present to leadership - able to explain their work

Speaking to their work on calls

Office Suite expertise

Excel is mostly used for tracking promotions/products, formulas, etc.

Macros, v look ups, pivot tables are used in more advanced roles (i.e. triage)

Plusses

Computer science background/degree

Coding background

Day to Day Responsibilities/project specifics: This team is responsible for the backend configuration of device and service promotions as offered by this company. Specific offers and promotions may come from the business or from manufacturers, and sometimes they are anticipated and sometimes they are not. There are two general roles on this team, one has to do with implementing new promotional offers into the billing system and the other has to do with inputting new features/offerings into the billing software. Both involve either completion of configuration into the billing software or writing/reviewing technical spec documentations associated with the project. This team requires excellent communication as responsibilities include talking to internal (IT) and external stakeholders including 3rd party vendors. Analytical capabilities are required in the form of data validation and solutioning when incomplete or improper data are available. From there, the analyst may need to talk about their solution on calls as the solution will then go into testing, etc. to ensure proper interaction when the customer has access. This is a fast-paced role with a learning curve involved - ideal candidates will be ready to work hard, challenged and make a difference.

Apex Systems is a world-class IT services company that serves thousands of clients across the globe. When you join Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRated's Best of Staffing in Talent Satisfaction in the United States and Great Place to Work in the United Kingdom and Mexico. Apex uses a virtual recruiter as part of the application process. Click for more details.

Apex Benefits Overview: Apex offers a range of supplemental benefits, including medical, dental, vision, life, disability, and other insurance plans that offer an optional layer of financial protection. We offer an ESPP (employee stock purchase program) and a 401K program which allows you to contribute typically within 30 days of starting, with a company match after 12 months of tenure. Apex also offers a HSA (Health Savings Account on the HDHP plan), a SupportLinc Employee Assistance Program (EAP) with up to 8 free counseling sessions, a corporate discount savings program and other discounts. In terms of professional development, Apex hosts an on-demand training program, provides access to certification prep and a library of technical and leadership courses/books/seminars once you have 6+ months of tenure, and certification discounts and other perks to associations that include CompTIA and IIBA. Apex has a dedicated customer service team for our Consultants that can address questions around benefits and other resources, as well as a certified Career Coach. You can access a full list of our benefits, programs, support teams and resources within our 'Welcome Packet' as well, which an Apex team member can provide.