Conversational AI Engineer

Remote • Posted 1 day ago • Updated 1 day ago
Contract Corp To Corp
Contract W2
12 Months
No Travel Required
Remote
Depends on Experience
Fitment

Dice Job Match Score™

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Job Details

Skills

  • Google Dialogflow
  • Generative AI
  • Agentic AI
  • Google Cloud Conversational Agents

Summary

We are seeking an experienced Conversational AI Engineer with strong Telecom/Contact Center experience and expertise in Google Dialogflow CX / CX Agent Studio. The ideal candidate will own conversational design, intent taxonomy, production quality, and release management while serving as the primary technical contact for client stakeholders.

Key Responsibilities

  • Own and govern a production intent taxonomy of 150+ intents.
  • Design and optimize conversational flows, prompts, parameters, and fulfillment logic.
  • Build and manage generative/agentic AI capabilities including Playbooks, Generators, Data Store Agents, tools/connectors, and guardrails.
  • Lead root-cause analysis for no-match, fallback, misroute, and escalation issues.
  • Manage regression testing, evaluation datasets, and production release readiness.
  • Coordinate deployments across Dev, Staging, and Production environments.
  • Partner with business and technical stakeholders to translate requirements into conversational solutions.
  • Mentor and quality-review offshore engineering resources.

Required Skills

  • 4+ years of production Conversational AI experience.
  • 2+ years of Google Dialogflow CX / CX Agent Studio or equivalent.
  • Experience managing 150+ intents in a contact center environment.
  • Strong Generative AI / Agentic AI experience.
  • Telecom, cable, or subscription-services experience preferred.
  • Experience with testing, evaluation, versioning, and release management.
  • Google Cloud Conversational Agents/CES certification preferred.
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.
  • Dice Id: 90999382
  • Position Id: 9073660
  • Posted 1 day ago
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SK

Sahil Korde

Recruiter @ Aptino
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