ServiceNow Implementation Lead (ITSM)

We are looking for ServiceNow Implementation Lead (ITSM) Role in New York, NY, It s a Hybrid role - 3 days work from office.

• Role Title: ServiceNow Implementation Lead (ITSM)
• Work Location: New York, NY

Required Qualifications

• Bachelor s degree in Computer Science, Information Systems, or equivalent experience
• Strong hands-on experience in ServiceNow implementation and configuration
• Proven experience leading ServiceNow ITSM implementation projects in enterprise environments
• Deep expertise in:
• ServiceNow ITSM modules
• CMDB design and implementation
• Workflow configuration, scripting, and integrations
• Strong understanding of ITIL framework and service management processes
• Experience managing implementation teams and vendor partners
• Excellent stakeholder management and communication skills

Preferred Qualifications

• ITIL v4 certification.
• ServiceNow certifications (System Administrator, Application Developer, or Implementation Specialist).
• Experience deploying or scaling ServiceNow in a global or multinational organization.

• Familiarity with infrastructure technologies, cloud environments, and enterprise integrations.