IT Site Ops Senior Technician

Job Title: IT Site Ops Senior Technician

Job Location: Santa Clara, CA

Job Type: Contract

Job Overview:

Pay Range: $24.00hr - $29.00hr

Requirement/Must Have:

• 5+ years of experience in IT infrastructure or a similar role.
• Strong knowledge of network infrastructure, fiber plant, and low-voltage cabling.
• Experience with physical Layer 1 connectivity troubleshooting and diagnostics.
• Proficiency in managing the installation and maintenance of servers, storage devices, and network equipment.
• Experience overseeing low-voltage contractors and construction projects.
• Familiarity with asset management systems such as Netbox or Nautobot.
• Ability to produce construction documents and specifications for cabling contractors.
• Experience monitoring power usage at rack and building levels using smart PDU/UPS systems.

Responsibilities:

• Oversee day-to-day operations within offices, network equipment rooms, and labs to ensure hardware and systems function properly.
• Perform troubleshooting and diagnostics for hardware and network-related issues, including physical Layer 1 connectivity.
• Manage the installation, configuration, and maintenance of servers, storage devices, and network equipment.
• Conduct preventive maintenance and regular inspections of equipment to minimize downtime.
• Audit IT environments regularly to identify changes, clean up cabling, and ensure asset accuracy.
• Assist with planning, implementation, and management of system monitoring tools while responding to alerts and incidents.
• Coordinate regional power shutdown events with infrastructure functions and users.
• Lead regional meetings and teams to resolve problems and incidents independently.
• Partner with facilities and stakeholders to understand project design and requirements for construction and low-voltage deployment.
• Oversee low-voltage contractors to deploy infrastructure based on design specifications.
• Contribute to ROM/BOM and procure materials for new builds.
• Produce construction documents and specifications for low-voltage cabling contractors.
• Define locations for equipment within network rooms including security panels, rack positions, and service wall fields.
• Conduct regular construction site walks and provide reports with feedback on work in progress.
• Record close-out documentation at project completion and facilitate handovers to users.
• Track capacity of available ports, fiber plant, and PDU outlets within network rooms.
• Assist with racking and cabling equipment and configure smart PDU/UPS systems.
• Document network rooms and components within asset management systems via mass import or UI.
• Develop and maintain documentation related to hardware configurations, troubleshooting procedures, and data center processes.
• Manage vendors and provide working instructions and Statements of Work.
• Collaborate with cross-functional teams to support various business initiatives and projects.

Skills:

• Infrastructure Engineer.
• Network.
• Fiber.
• Low-Voltage Cabling.
• Hardware Troubleshooting.
• Server Maintenance.
• Storage Devices.
• System Monitoring Tools.
• Asset Management.
• Netbox.
• Nautobot.
• PDU/UPS Configuration.

Qualification And Education:

• Strong verbal and written communication skills.
• Ability to communicate effectively with stakeholders.

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• Medical, Dental, and Vision Insurance
• 401(k) Retirement Plan
• Health Savings Account (HSA)
• Disability Insurance (Short-Term and Long-Term)
• Life and AD&D Insurance
• Paid Sick Leave (where required by applicable state or local law)
• Supplemental Insurance Plans
• Identity Theft Protection
• Pet Insurance
• Employee Wellness Programs
• Employee Assistance Program (EAP)
• Career Growth and Professional Development Opportunities