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Help Desk Manager

Arlington, VA, US • Posted 5 hours ago • Updated 5 hours ago

Full Time

On-site

Fitment

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Job Details

Skills

Management
Training
Professional Development
Mentorship
Analytical Skill
Security Clearance
ITIL
Help Desk
Customer Service
Law

Summary

Overview

BlueWater Federal is looking for a Help Desk Manager to support Dept of the Navy at the Pentagon

Responsibilities

Oversee and manage the help desk team, providing guidance, training, and support to ensure effective performance and professional development.
Establish and maintain customer service standards, ensuring timely and accurate responses to customer inquiries and technical issues.
Track and evaluate the performance of help desk staff, developing feedback reports and implementing strategies for improvement.

Qualifications

Bachelor's Degree in IT related field or equivalent
5+ years of progressive help desk experience with strong mentoring and analytical skills.
Must have an active Secret clearance
ITIL v4 certification is required
Helpdesk Customer Service Representative Certification is desired.

BlueWater Federal is proud to be an Equal Opportunity Employer. All qualified candidates will be considered without regard to race, color, religion, national origin, age, disability, sexual orientation, gender identity, status as a protected veteran, or any other characteristic protected by law. BlueWater Federal is a VEVRAA federal contractor and we request priority referral of veterans.

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.

Dice Id: 10338773
Position Id: 840951807874155aec3f039a42a6f1c0
Posted 5 hours ago

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