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L3 Support Tech Deskside

Buffalo, WV, US • Posted 18 hours ago • Updated 18 hours ago

Contract W2

Contract Corp To Corp

121 Months

On-site

Depends on Experience

Fitment

Dice Job Match Score™

🔢 Crunching numbers...

Job Details

Skills

INFRASTRUCTURE
NETWORK
WINDOWS
LINUX

Summary

What you''ll be doing:
Infrastructure Operations:

Perform Pre ‐ Shift Checks across GALC, ICS, server, storage, and network infrastructure for 1st, 2nd, and weekend shifts.
Provide Smart Hands support for server and network infrastructure (new installs, refreshes, break/fix).
Support preventative maintenance for power and HVAC systems.
Conduct weekly checks of plant floor network, data center, and telecom infrastructure.
Perform monthly wireless network audits to identify interference and perform remediation.
Monitor ANDON systems, GALC alerts, and network monitoring tools (PRTG, DNAC, etc.).
Monitor Teams PMI chat for posted issues that may impact production.

Network, Power, and Cabling Support:

Coordinate and manage installation and break/fix of network drops and power connections.
Support CTASKs related to approved Change Requests.
Perform Telecom Room inspections, reviewing power, temperature, and required daily checklists.
Perform network and telecom maintenance, troubleshooting, switch installation, and port activations.
Perform hardware comfort checks prior to asset moves, adds, or changes.
Execute hot swap operations on mission ‐ critical equipment.

Administration & User Support:

Provide escalation support to L2 Production Support and assist with 1TS incidents.
Support user administration and file/folder access requests.
Perform inventory audits of IT equipment.
Support configuration of R1 and Priority Service Restoration Bridges and assist with countermeasure implementation.
Provide support for 4i services as required.

Vendor & Site Coordination:

Escort external vendors throughout data centers, computer rooms, and production areas for installations and maintenance.
Coordinate repairs and maintenance activities with external vendors and internal maintenance teams.
Provide onsite presence for INCs or CTASKs requiring hands ‐ on troubleshooting or monitoring.

Documentation & Compliance:

Create, organize, standardize, and maintain documentation for L3 processes and activities.
Obtain review and approval from Client Senior Analysts for standardized work.
Create and submit 1TS RFCs for L3-managed site activities.

Project Support:

Support local and regional projects involving infrastructure and/or application deployments, refreshes, server rack configurations, and upgrades.
Support system activities during planned non ‐ production times, including plant shutdowns.

On ‐ Call Responsibilities:
Incident Response & Monitoring:

Serve as first point of contact (POC) for production and L2 escalations.
Monitor PMI chat, email, text, and infrastructure alerts (PRTG, SCOM Site Scan, Nagios, SYSMON, DNAC).
Monitor 1TS for P1–P3 incidents and take appropriate action.
Follow P1/P2 escalation procedures.
Provide On ‐ Call support for L2 production, weekend activities, and ITS P1–P3 incidents.

Operational Support:

Provide onsite support for CTASKs or incidents requiring hands ‐ on troubleshooting or vendor engagement.
Support planned non ‐ production activities such as plant shutdowns

Added bonus if you have (Preferred):
Qualifications/ What you bring (Must Haves) – Highlight Top 3-5 skills
Who we are:

Collaborative. Respectful. A place to dream and do. These are just a few words that describe what life is like at Client. As one of the world''s most admired brands, Client is growing and leading the future of mobility through innovative, high-quality solutions designed to enhance lives and delight those we serve. We''re looking for diverse, talented team members who want to Dream. Do. Grow. with us.
Strong understanding of operating systems (windows and Linux, application software and development and support process, and end user devices support.
Proficient understanding of the OSI layer, TCP/IP protocols and their use-cases.
Network administration.
Familiarity with cloud computing.
Problem-solving skills.
Analytical skills.
Customer service experience.
Excellent communication skills, written and verba

Requirements:

Interview: 1 hour virtual - likes using the STAR method in interviews. MAKE SURE THEY UNDERSTAND IT. Will explain job, ask you to tell him why you''re a good fit based on the resume, then will hit with STAR questions.

Notes:

This will be an onsite resource that will be technical in nature, specifically working with logistics robots. These robots will be running around the plant working off of wifi.
They need IT folks that will work on this stuff specifically. Will have regional software engineering, and contractors onsite do the hands on work.
Teir 2 level support. Higher level than regular IT support.
Gets people from Hartland Auto, JMP Solutions, Samuel Automation.
What do you look for on a resume?1. Are they a job hopper, how consistent are they. 2.Framework of the resume - make sure it''s well put together. 3. Make sure they''re technical vs being a project manager.
Years of exp: Minimum 3 years exp
Top 3 Must Have (Full sentences)
On prem Server admin ex - Windows and linux
Strong Networking exp - Robots have high reliance on the network.
Application Specific support - Basic application troubleshooting.

Nice to Haves (Full sentences):

Hands on Cloud exp
AMR Technologies (MIR, Autoguide, Omron, JBT, Creform, OTTO, AIUT/Aformic, Bastian Automation)

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.

Dice Id: 10115258
Position Id: 26-01141
Posted 18 hours ago

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