Job Tite: Payments & Collections Business Analyst
Location : NYC TriState Area (Hybrid)
Duration: 9 Months
Hybrid with Travel to CT, East Coast including NY & GA - Expenses paid)
Role Summary
The Payments & Collections Analyst supports telecommunications clients in evaluating and optimizing retail payments and collections strategies across B2C and SMB customer segments. The role focuses on conducting policy reviews, process assessments, and operational analyses to generate insights that inform business and risk decisions. Working closely with client stakeholders across Payments, Collections, Credit, and Operations, the analyst translates operational data into actionable recommendations that improve efficiency, customer experience, and risk outcomes. This hybrid role is based in the NYC tri-state area and requires travel to client offices in Connecticut, with occasional travel to other East Coast client and company locations, including New York and Georgia.
The ideal candidate brings strong functional expertise in the payments and collections lifecycle, solid analytical capabilities, and consulting acumen, with the ability to present structured insights to senior stakeholders. Prior experience in the telecommunications industry is preferred.
Key Responsibilities
Analyze retail payments and collections workflows, controls, compliance requirements, and operational processes to identify gaps, risks, and improvement opportunities.
Evaluate key performance metrics across payments and collections and develop insights that support recovery optimization, customer experience improvement, and operational efficiency.
Use dashboards, reports, and payment/collections tools to identify trends, root causes, and performance drivers.
Support development of executiveready presentations and storylines summarizing operational insights, process gaps, and recommendations.
Document existing processes, policies, and system behaviors across payments, billing, collections, recoveries, disputes, and resolution workflows.
Partner with business, risk, operations, IT, and compliance teams to validate findings and support harmonization of processes across business units.
Assist in creating standardized procedures, controls, and compliance documentation across payments and collections.
Provide subject matter support on payment channels (cards, ACH, digital wallets, BNPL), authorization/settlement flows, dispute handling, and collections lifecycle.
Qualifications
Bachelors / Master s degree in Finance Accounting, Economics, Statistics, Engineering, Business, or related field.
2 5 years of experience in Payments, Collections, Credit Operations, or related functions; experience in consulting or telecom is a plus.
Knowledge of the retail payments lifecycle include authorization, settlement, disputes, refunds, and recovery strategies across different payment channels.
Understanding of collections workflows such as delinquency handling, skip tracing, contact strategies, hardship programs, and recoveries.
Strong analytical and problemsolving skills with proficiency in Excel; comfort working with operational dashboards and reporting tools.
Ability to synthesize data into clear insights and prepare presentations for senior stakeholders.
Strong communication and documentation skills; ability to work in dynamic and ambiguous environments.
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