Job DescriptionThe Customer Insights & Analytics team strives to make Nordstrom the best data-driven fashion retailer among competitors, who wins by rigorous and thoughtful application of data science to unlock value for the enterprise. We focus on three business outcomes: more customers who are happier and more engaged. This role primarily focuses on happier and more engaged customers.
The Data Analyst role on the Omnichannel Engagement Analytics team is responsible for collecting, analyzing, and presenting data to improve decision-making around customer experience projects. They will be the intersection of quantitative customer engagement data and qualitative behavioral data. This individual should have a high degree of curiosity about the business and the skills to discover impactful insights from data. They should be able to communicate those insights in a way that builds confidence and enables decisions that drive business value.
A day in the life... - Partner with key stakeholders on data analysis problems
- Mine and deep dive into complex business problems and provide insights on customers' omnichannel journey
- Collaborate with team members and business partners to deliver high-quality solutions and recommendations to a variety of problems across the domain
- Bring data to life through storytelling in a clear and meaningful way to audiences with mixed levels of technical expertise
- Support BI reporting, database production and ad hoc analysis
- Partner with and assist the work with CX Measurement team to extract, transform and analyze customer feedback and CX data to drive actionable insights to business
- Reconcile divergent demands from multiple stakeholders in a fast-paced work environment
You own this if you have... - BA/BS degree with emphasis on coursework of a quantitative nature (e.g., Statistics, Computer Science, Engineering, Mathematics, Data Sciences). Advanced degree (MSc or PhD) in statistics, mathematics, economics, applied science or equivalent STEM degree is a plus
- 1+ years of corporate data analysis experience in customer or digital analytics
- 1+ years of experience with SQL required. Experience working with NoSQL data environments and tools such as Hadoop, Spark, DynamoDB is a plus.
- 1+ years of experience with scripting (R or Python) and ML frameworks and libraries (e.g., caret, spark, scikit-learn, pandas, numpy, tensorflow, pytorch, keras, theano, seaborn, matplotlib, etc.) is preferred
- 1+ years of experience with direct use of graphics/visualization software (e.g. Tableau, Looker)
- Good verbal and written communication skills, ability to convey results to non-technical stakeholders
- Experience with AWS, Google Cloud Platform is a plus
- Experience with A/B Test or trainings on digital testing is a plus
- Exposure to AI applications (ChatGPT, Jasper AI, Copilot) and prompt engineering is a plus
- Experience with API integrations (endpoints, requests, extraction) a plus
- Life Insurance and Disability
- Merchandise Discount and EAP Resources
We've got you covered...Our employees are our most important asset and that's reflected in our benefits. Nordstrom is proud to offer a variety of benefits to support employees and their families, including:
- Medical/Vision, Dental, Retirement and Paid Time Away
- Life Insurance and Disability
- Merchandise Discount and EAP Resources
A few more important points...
The job posting highlights the most critical responsibilities and requirements of the job. It's not all-inclusive. There may be additional duties, responsibilities and qualifications for this job.
For Los Angeles or San Francisco applicants: Nordstrom is required to inform you that we conduct background checks after conditional offer and consider qualified applicants with criminal histories in a manner consistent with legal requirements per Los Angeles, Cal. Muni. Code 189.04 and the San Francisco Fair Chance Ordinance. For additional state and location specific notices, please refer to the Legal Notices document within the FAQ section of the Nordstrom Careers site.
Applicants with disabilities who require assistance or accommodation should contact the nearest Nordstrom location, which can be identified at
2022 Nordstrom, Inc
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Applications are accepted on an ongoing basis.
Pay Range DetailsThe pay range(s) below has been provided in compliance with state specific laws. Pay ranges may be different for other locations.
Pay offers are dependent on the location, as well as job-related knowledge, skills, and experience.
Washington: $75,500-$122,000 Annually
This position may be eligible for performance-based incentives/bonuses. Benefits include 401k, medical/vision/dental/life/disability insurance options, PTO accruals, Holidays, and more. Eligibility requirements may apply based on location, job level, classification, and length of employment. Learn more in the Nordstrom Benefits Overview by copying and pasting the following URL into your browser: _Overview_15_Full_Time_ES-US.pdf
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