Service Desk Technician - Cleared

Washington, DC, US • Posted 8 hours ago • Updated 53 minutes ago
Full Time
On-site
Fitment

Dice Job Match Score™

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Job Details

Skills

  • Service Desk
  • Workday
  • Performance Management
  • Preventive Maintenance
  • Project Management
  • Printers
  • VoIP
  • Onboarding
  • Provisioning
  • Treasury
  • Security Clearance
  • Technical Support
  • Information Technology
  • Microsoft Windows
  • Microsoft Office
  • Computer Networking
  • Customer Service
  • IT Service Management
  • ServiceNow
  • Standard Operating Procedure
  • Security+

Summary

RightDirection Technology Solutions LLC

Description:
RDTS is seeking a cleared Service Desk Technician to support the U.S. Dept of Treasury in Washington, D.C. This role shall provide front-line IT support for Treasury\'s mission-critical program users during expanded workday hours. IT is full-time, Monday-Friday 12:00pm-8:00pm, fully onsite in downtown DC, and available upon a favorable federal background check.

Key Responsibilities:

  • Provide Tier I/II user support for workstations, printers, VOIP phones, and peripherals.
  • Respond to service requests via phone and/or the ITSM system.
  • Log, track, resolve or escalate tickets.
  • Assist in onboarding/offboarding procedures including user provisioning, equipment setups, and moves.
  • Comply with all Treasury security policies for classified environments.
Requirements:
  • Must possess an active Security Clearance
  • 2+ years' IT support experience
  • College degree in Information Technology or relevant field; equivalent relevant work experience will be considered.

Knowledge, Skills, and Abilities (KSAs):

  • Knowledge of Windows 10/11, Office 365, and basic networking.
  • Strong customer service acumen.
  • Proficient in ITSM tools (e.g., ServiceNow).
  • Ability to escalate and follow standard operating procedures.
  • CompTIA Security+ preferred


All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, age, marital status, pregnancy, genetic information, or other legally protected status.

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Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.
  • Dice Id: jobtfeed
  • Position Id: 74d8b2247f53-30632-41479474
  • Posted 8 hours ago
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