Desktop Support Specialist

• The Desktop Support Specialist will provide technical support for desktop systems, hardware, and applications across the organization.
• The role involves configuring, deploying, and maintaining computer systems while ensuring compliance with organizational standards.
• The position requires troubleshooting technical issues, supporting end users, and managing IT assets effectively.

Requirement/Must Have:

• 1-3 years of experience in a technical support role.
• Experience with desktop operating systems and Microsoft Office Suite.
• Experience troubleshooting hardware including PCs, printers, and monitors.
• Strong organizational skills and ability to manage multiple tasks.
• Ability to work independently with minimal supervision.
• Experience with Mac operating systems including iOS devices.
• Valid driver s license and ability to travel to remote sites.

Experience:

• Experience with imaging and configuring desktop systems.
• Experience with IT asset inventory and lifecycle management.
• Experience working with service desk and vendor support teams.

Responsibilities:

• Configure and deploy new PCs using standard software and imaging tools.
• Reimage and redeploy systems ensuring data security.
• Maintain inventory and verify incoming equipment accuracy.
• Troubleshoot hardware and software issues for end users.
• Provide support for desktop applications and operating systems.
• Collaborate with IT teams for installations and technical support.
• Coordinate with vendors for hardware repairs and warranty services.
• Provide loaner equipment when necessary.
• Perform incident management and service requests.
• Support system upgrades, installations, and documentation.
• Monitor system tools and analyze trends to proactively manage systems.
• Ensure proper disposal of electronic waste according to policy.

Should Have:

• MCSE certification preferred.

Skills:

• Strong troubleshooting and technical support skills.
• Excellent communication and customer service skills.
• Ability to manage multiple priorities efficiently.
• Attention to detail and organizational skills.

Qualification And Education:

• High School Diploma or GED required.