We're building a world of health around every individual - shaping a more connected, convenient and compassionate health experience. At CVS Health , you'll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger - helping to simplify health care one person, one family and one community at a time.
NOTE:This is a hybrid position that requires working from our 525 W Monroe Office, Tuesday-Thursday, 8am-4pm CST (schedule subject to change).
How will this role have an impact?This position is responsible for providing technical and operational support to HCD employees and contractors. Many of our customers are healthcare professionals (Nurse Practitioners, Doctors, etc) that provide healthcare services in clinics and homes. You will be the First Point of Contact for our Tech Bar which serves multiple CVS operating companies and our HCD remote colleagues.
This role requires a customer first mindset when interacting with all end users.
This role will report to the Service Desk Supervisor or Manager.What will you do?- Day to day technical and application support for HCD employees and contractors
- Customer engagement via ticketing system, inbound and outbound, and email/chat/in-person/phone channels
- Resolves hardware and application issues on Apple iPad, MacOS, iOS and Windows platforms for HCD employees and contractors
- Respond, coordinate, and monitor hardware fulfillment requests for endpoint devices and PC peripherals (Monitor, Keyboard, Mice, Webcams)
- Escalate and manage tickets transferred to other departments
- Keep customers/end users and ticket documentation up to date following department guidelines
- Collaborate on ad hoc projects
- Ability to work occasional overtime and holidays
- This is a hybrid role with mandatory office attendance Tuesday-Thursday
- Support the local Tech Bar
Minimum Requirements:- 3 years of successful work with Service Desk or HelpDesk Support.
- Experience supporting Apple iOS and iPad hardware, Window 10/11 and hardware.
- Experience with web-based applications and mobile device management tools (Google Workspace, Slack, JAMF, Workspace One).
- Experience with Help Desk ticketing systems.
- Proven analytical and problem-solving abilities.
- 'Customer First' Mindset and Collaborative,strong customer service skills (Written and verbal).
Preferred Requirements:- Dell Certified and A+ Certified preferred.
- Experience with ServiceNOW ticketing system.
Education:- High School Diploma or equivalent required, Associate's or Bachelor's degree preferred
Anticipated Weekly Hours40
Time TypeFull time
Pay RangeThe typical pay range for this role is:
$18.50 - $38.82
This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above.
Our people fuel our future. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong.
Great benefits for great peopleWe take pride in our comprehensive and competitive mix of pay and benefits - investing in the physical, emotional and financial wellness of our colleagues and their families to help them be the healthiest they can be. In addition to our competitive wages, our great benefits include:
- Affordable medical plan options, a 401(k) plan (including matching company contributions), and an employee stock purchase plan.
- No-cost programs for all colleagues including wellness screenings, tobacco cessation and weight management programs, confidential counseling and financial coaching.
- Benefit solutions that address the different needs and preferences of our colleagues including paid time off, flexible work schedules, family leave, dependent care resources, colleague assistance programs, tuition assistance, retiree medical access and many other benefits depending on eligibility.
For more information, visit ;br>
We anticipate the application window for this opening will close on: 02/13/2026
Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.
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