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Change & Work Intake Coordinator

Charlotte, NC, US • Posted 8 hours ago • Updated 6 hours ago

Contract W2

On-site

Eliassen Group

Fitment

Dice Job Match Score™

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Job Details

Skills

Teamwork
Quality Control
Life Insurance
Risk Assessment
Testing
Scheduling
Stakeholder Communications
Logistics
Process Improvement
Operational Efficiency
Computer Networking
Telecommunications
Change Management
Service Management
ServiceNow
JIRA
Workflow
Project Coordination
Management
Customer Communications
Collaboration
Leadership
Attention To Detail
FOCUS
Documentation
Microsoft Windows
Screening
Artificial Intelligence
Recruiting
Taxes
Insurance
Law
Communication
Gmail
Routing
Management Consulting
Life Sciences
SAP BASIS
Military

Teamwork
Quality Control
Life Insurance
Risk Assessment
Testing
Scheduling
Stakeholder Communications
Logistics
Process Improvement
Operational Efficiency
Computer Networking
Telecommunications
Change Management
Service Management
ServiceNow
JIRA
Workflow
Project Coordination
Management
Customer Communications
Collaboration
Leadership
Attention To Detail
FOCUS
Documentation
Microsoft Windows
Screening
Artificial Intelligence
Recruiting
Taxes
Insurance
Law
Communication
Gmail
Routing
Management Consulting
Life Sciences
SAP BASIS
Military

Summary

Description:
Hybrid 3 on in Charlotte, NC

The Change Coordination & Work Intake Coordinator serves as the operational hub for our client's Core team work intake and change management processes. This role is responsible for ensuring work requests and change records are complete, properly routed, approval-ready, and effectively communicated to stakeholders. The coordinator owns process execution, quality control, scheduling, and communications, while engineers retain ownership of all technical planning, implementation, testing, validation, and execution outcomes. Candidates must be willing to support off-hours change windows, primarily Wednesday evenings and Saturday mornings and evenings, approximately 15-20% of time.

Due to client requirements, applicants must be willing and able to work on a w2 basis. For our w2 consultants, we offer a great benefits package that includes Medical, Dental, and Vision benefits, 401k with company matching, and life insurance.

Rate: $40.00 to $45.00/hr. w2

JN -00

Responsibilities:

Manage and validate incoming work requests in TWI/JIRA to ensure completeness, accuracy, and proper routing.
Perform quality reviews of change records, ensuring required documentation, approvals, risk assessments, testing plans, rollback plans, and stakeholder communications are in place.
Coordinate ServiceNow change administration, approval tracking, scheduling, and readiness activities.
Represent changes during CIRB, pre-CAB, and related review meetings and coordinate follow-up actions and documentation.
Draft and coordinate customer and stakeholder communications before and after change execution.
Support change execution logistics, bridge coordination, status communications, and post-change closure activities.
Track metrics, lessons learned, and process improvements to enhance change quality, readiness, and operational efficiency.
Ensure change and work intake records are approval-ready and effectively communicated to stakeholders.

Experience Requirements:

Experience supporting IT, network, infrastructure, telecommunications, or utility operations environments.
Knowledge of change management, work intake, service management, or project coordination processes.
Experience with ServiceNow, JIRA, or similar workflow and ticketing platforms.
Strong organizational and project coordination skills with the ability to manage multiple priorities simultaneously.
Excellent written and verbal communication skills, including stakeholder and customer communications.
Ability to collaborate effectively with engineers, business stakeholders, and leadership teams.
Detail-oriented with a focus on process quality, documentation, and operational readiness.
Willingness to support occasional evening or weekend activities associated with scheduled change windows.

Recruitment Transparency Notice

Eliassen Group values transparency in our recruitment practices. Please be advised that Eliassen Group utilizes artificial intelligence (AI) tools as part of its initial application screening and hiring process. You may receive email and SMS notifications from the Eliassen Virtual Recruiting Team (, ) inviting you to complete a brief voice screening as part of your application process. These tools assist our hiring teams in different ways, including but not limited to, assistance in reviewing application materials to help identify candidates whose qualifications most closely match the requirements of the position. All AI-assisted evaluations and responses are reviewed by human recruiters before any hiring decisions are made. The use of AI in our process is intended to support fairness, efficiency, and consistency, and Eliassen Group takes measures to prevent bias or discrimination in connection with its hiring practices. By proceeding, you acknowledge, agree, and consent to Eliassen Group's use of these tools, including AI tools, as part of the application and hiring process.

Skills, experience, and other compensable factors will be considered when determining pay rate. The pay range provided in this posting reflects a W2 hourly rate; other employment options may be available that may result in pay outside of the provided range.

W2 employees of Eliassen Group who are regularly scheduled to work 30 or more hours per week are eligible for the following benefits: medical (choice of 3 plans), dental, vision, pre-tax accounts, other voluntary benefits including life and disability insurance, 401(k) with match, and sick time if required by law in the worked-in state/locality.
If anyone reaches out to you about an open position connected with Eliassen Group, please ensure that you are working directly with us by confirming the following:

When you work with Eliassen Group, all email communication will come from an Eliassen.com address, never Gmail, Yahoo, etc.

Eliassen Group will never ask you for personal information (home address, bank account, or check routing number) until you have worked with someone clearly associated with Eliassen Group.

If you have any indication of fraudulent activity, please contact .

About Eliassen Group:

Eliassen Group is a strategic consulting firm that helps organizations reach further and achieve more through our technology, business advisory, and life sciences solutions. For nearly 40 years, we have combined exceptional people, deep domain expertise, and intelligent capabilities to expand our clients' capacity and accelerate meaningful outcomes. We are driven by a purpose to positively impact the lives of our employees, clients, consultants, and the communities we serve.

Eliassen is committed to building a diverse and inclusive team from a variety of backgrounds, perspectives, and skills. We are an Equal Opportunity and Affirmative Action Employer and all employment decisions are based on merit, performance, and business needs. Eliassen does not discriminate on the basis of race, color, gender identity or expression, sexual preference or orientation, sex (including pregnancy, childbirth, and related medical conditions), marital status, creed, religion, physical or mental disability, genetic information, military or veteran status, age, ancestry, national origin, citizenship status, prohibited criminal record inquiries of applicants and employees, or any other category protected by federal, state, or local laws.

Don't miss out on our referral program! If we hire a candidate that you refer us to then you can be eligible for a $1,000 referral check!

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.

Dice Id: cxelisen
Position Id: a1WUQ000001rKT32AM
Posted 8 hours ago

Company Info

About Eliassen Group

Eliassen Group is a leading strategic consulting company that provides business and IT services for our clients as they seek to transform and execute strategies that will drive exceptional outcomes. Leveraging over 30 years of success, we focus on professional services, talent solutions, and life sciences. Eliassen Group offers local community presence and deep networks. We are committed to positively impacting the lives of our employees, clients, consultants, and the communities in which we operate.

Eliassen Group is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.

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