Infrastructure Analyst III (Enterprise Scheduling Services)

Job Title: Infrastructure Analyst III (ESS)

Location: Buffalo, NY

Work Model: Hybrid (4 days in office, 1 WFH)

Work Schedule: Monday Friday, 8am 5pm

No C2C, C2H, 1099, or VISA Sponsorship/Transfers available

Nature & Scope:

Positional Overview

Are you a meticulous and innovative Infrastructure Analyst looking for your next exciting opportunity? Join our client s dynamic Enterprise Scheduling Services team, where your will help to manage the automation of job processing for distributed applications. If you're passionate about optimizing infrastructure systems and driving efficiency, we want to hear from you! Apply now to make a significant impact in a role that challenges and rewards you.

Enterprise Scheduling Services manages the automation of job processing for distributed applications. Activities include the migration of job definitions and processing schedules with the mission of providing efficient, centralized technical support for all new and existing jobs through the following services:

• Standards: Definition of job syntax and access standards.
• Quality Assurance: Perform reviews of job definitions to ensure accuracy before movement into production. Also, in collaboration with application teams, the setup, testing and review of job execution in the non-production environments.
• Production Migrations: Movement of job definitions as well as the scheduling requirements into production.
• Incident Resolution: Research and correct processing errors as required.
• Application Upgrades: Perform configuration and implementation activities for the scheduling application upgrades, as well as supporting technologies.
• Disaster Recovery: Provide technical assistance for preparation, testing and support.

Role & Responsibility:

Tasks That Will Lead to Your Success

• Respond to and resolve Service Desk escalations based on outcome of previous incidents.
• Create/document procedures for work orders and request-based tasks.
• Respond to and resolve identified technical incidents requiring problem-solving; analyze and isolate the issues.
• Use diagnostic tools to troubleshoot issues.
• Complete systems maintenance activities following Standard Operating Procedures (SOP), such as patching, health checks, operating system updates, validating changes and maintaining operational and configuration standards. Research options when anomalies occur; identify recommendations to address them and review with senior staff
• Schedule maintenance changes to reduce operational risk.
• Participate in project work in cross-functional teams; lead technical team within a project and provide input to design efforts.
• Complete evening and weekend responsibilities as scheduled.
• Initiate, create and document procedures for maintenance tasks and other needs to serve as a reference source.
• Identify opportunities to automate or improve SOP and maintenance tasks to improve efficiency.
• Maintain internal control standards, including timely implementation of internal and external audit points together with any issues raised by external regulators as applicable.
• Complete other related duties as assigned.

Skills & Experience

Qualifications That Will Help You Thrive

• Minimum of 6 years higher education and/or work experience
• Prior experience reading and digesting technical information
• Detail-oriented
• Strong written and verbal communication skills
• Prior experience communicating technical information within a team and to immediate manager
• Strong customer focus, including ability to manage customer needs and multiple work priorities

Education & Experience Preferred

• Bachelors degree in Computer Science or Computer Engineering.
• Minimum 7 years professional experience in a technical engineering position involving infrastructure design technologies, data management and interchange, system design and/or development for complex applications.
• Solid working experience with the following technologies:
  • Broadcom Automic job scheduler or similar products such as Broadcom Autosys, BMC Control-M, Forta JAMS, Redwood ActiveBatch.
• Helpful experience in the following technologies:
  • Windows and Linux (Red Hat) Operating Systems
  • Oracle and SQL Database Management Systems
  • Cloud technologies, such as Azure Cloud/DevOps
  • Experience with monitoring, backups, and scheduling batch jobs in a Production environment
  • Coordinating and maintaining several environments (Prod, Cert, Dev)