GDOT Sr. ServiceNow Developer

Engagement Type

Contract

Short Description

- As a Senior ServiceNow Developer, you will play a crucial role in designing, implementing, and optimizing solutions on the ServiceNow platform to enhance IT service management and operational workflows.

Complete Description

Job Summary:



As a Senior ServiceNow Developer, you will play a crucial role in designing, implementing, and optimizing solutions on the ServiceNow platform to enhance IT service management and operational workflows. Collaborating closely with stake holders, you will translate business requirements into innovative technical solutions, troubleshoot issues, and ensure seamless integration with existing systems. Your expertise will drive efficiency and innovation in the organization s use of ServiceNow.



While the intent may be a long-term tenure, this position is subject to annual budget restrictions. The initial contract is through the end of this fiscal year and is anticipated to be renewed July 1st.



Local Atlanta Candidates Only

Responsibilities

- Design, develop, and implement ServiceNow solutions, including customizations and integrations.

- Collaborate with stakeholders to gather, analyze, and refine requirements.

- Customize and configure ServiceNow applications, modules, and workflows.

- Troubleshoot and resolve technical issues on the ServiceNow platform.

- Develop and maintain technical documentation, including system designs and user guides.

- Mentor junior developers and contribute to the team s technical growth.

- Stay updated on the latest ServiceNow features and industry best practices.

- Ensure compliance with coding standards, security policies, and best practices.

- Conduct code reviews and actively participate in design discussions.

- Perform Service Mapping, Discovery, and Event Management configurations to improve IT operations.

Qualifications:



-

- Bachelor s degree in Computer

Science, Information Technology, or a related field.



- At least 5+ years of hands-on

experience with ServiceNow development and administration.



- Proficiency in ServiceNow APIs,

JavaScript, HTML, and CSS.



- Strong understanding of ITSM and

ITOM processes, including workflows and automation.



- Proven experience with ServiceNow

modules such as ITSM(IT Service Management), CSM(Customer service management also called PSDS), HAM (Hardware asset management).



- Familiarity with Agile/Scrum

methodologies for project delivery.



- Relevant certifications (e.g.,

ServiceNow Certified Application Developer, Implementation Specialist) are

highly desirable.



- Excellent problem-solving skills

and attention to detail.



- Strong communication and

collaboration skills to work effectively with cross-functional teams.

Required/Desired Skills

Skill	Required/Desired	Amount	of Experience
ServiceNow platform expertise (development, configuration, integration).	Required	6.0	Years
JavaScript and scripting knowledge.	Required	6.0	Years
API integration (REST/SOAP web services).	Required	6.0	Years
ITSM and ITOM process optimization.	Required	6.0	Years
ITSM, CSM, HAM, and FSM experience	Required	6.0	Years
Agile/Scrum project delivery.	Required	6.0	Years
Technical documentation and system design.	Required	6.0	Years
Troubleshooting and analytical thinking.	Required	6.0	Years