RightTalents
RightTalents

ServiceNow Certified Implementation Specialist

New York, NY, US • Posted 2 days ago • Updated 2 days ago
Contract W2
Contract Corp To Corp
Contract Independent
No Travel Required
On-site
$80 - $100/hr
Fitment

Dice Job Match Score™

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Job Details

Skills

  • JSON
  • JIRA
  • Microsoft Azure
  • CHANGE MANAGEMENT
  • Git
  • data modelling
  • Architecture
  • OAuth
  • JENKINS
  • IT Service Management
  • Problem Solving
  • Openid
  • Cryptography
  • Leadership
  • Dashboards
  • ISO/IEC 27001
  • Security Assertion Markup Language (SAML)
  • Call Centers
  • Client Side Scripting
  • Self Service Technologies
  • Webhooks

Summary

Job Title: ServiceNow Certified Implementation Specialist 
Location: NYC, NY (Onsite)
Duration: 60 Months
Work Hours: 37.5 Hours per week

Summary:

  • Design, configure, deploy, and support ServiceNow Customer Service Management (CSM) solutions.
  • Translate business requirements into scalable applications with robust reporting and governance.

Required Qualifications

  • ServiceNow certification: CIS‑CSM (Customer Service Management).
  • 4–6 years hands‑on ServiceNow admin/development: 2+ full CSM implementations.
  • Platform expertise: configuration/customization across CSM/CRM; Flow Designer, Integration Hub, Business Rules, Client Scripts, Script Includes, Glide APIs.
  • Reporting & Performance Analytics: KPIs, indicators, widgets, dashboards, scheduled reports, scorecards.
  • Security & governance: ACLs, roles, data policies, encryption, update sets, source control, CI/CD promotion practices.
  • Architecture & Data: SaaS/multi‑tenant concepts; data modeling; CMDB relationships; familiarity with CSDM.
  • Integrations: REST/SOAP, webhooks; JSON/XML; auth via OAuth2 and SAML/OIDC.
  • Delivery excellence: ATF, versioning, release/change management, documentation.
  • Education: Bachelors in CS/IS/Engineering or equivalent experience.
  • Professional skills: analytical problem‑solving, reliable follow‑through, deadline ownership, independent work, and cross‑team collaboration.

PREFERRED / NICE‑TO‑HAVE:

  • Service Portal, Virtual Agent, Workforce Optimization, Communities for CSM.
  • Integrations with ITSM, Field Service, CRM, or contact center platforms.
  • CI/CD (Azure DevOps/Jenkins) and Git for update sets/source control.
  • Security/compliance awareness (e.g., SOC2, ISO 27001).
  • Jira/ADO for backlog management; Confluence for documentation.

SUCCESS INDICATORS (6–12 MONTHS):

  • Production‑ready CSM implementation improving case resolution time and CSAT.
  • Role‑based dashboards and PA KPIs live for operations and leadership.
  • Established governance (coding standards, ACL model, CI/CD flow) with reduced platform incidents.

             

 

 

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.
  • Dice Id: 10448281
  • Position Id: 1733-11826-
  • Posted 2 days ago
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