Responsibilities
Define and maintain the enterprise architecture roadmap for the Globalscape EFT Managed File Transfer (MFT) platform.
Design, implement, and support highly available, scalable, and secure EFT environments, including High Availability (HA), clustering, load balancing, and Disaster Recovery (DR) solutions.
Lead the design, development, and support of Advanced Workflow Engine (AWE) workflows and enterprise automation solutions.
Architect and manage secure file transfer solutions utilizing SFTP, FTPS, HTTPS, AS2, SSH, and TLS/SSL protocols.
Oversee the creation, administration, and lifecycle management of EFT user accounts, permissions, virtual folders, security policies, and Role-Based Access Control (RBAC).
Manage SSL/TLS certificates, including installation, renewal, replacement, troubleshooting, and compliance requirements.
Administer SSH key management, including key generation, exchange, rotation, validation, and troubleshooting.
Troubleshoot connectivity issues involving external vendors, trading partners, DMZ environments, firewalls, proxies, load balancers, NAT configurations, and network security appliances.
Perform root cause analysis for file transfer failures, authentication issues, SSL/TLS handshake failures, certificate errors, and protocol compatibility issues.
Utilize ServiceNow for Incident Management, Change Management, Problem Management, Request Fulfillment, and Knowledge Management processes.
Participate in Change Advisory Board (CAB) reviews and maintain documentation, standards, troubleshooting guides, and knowledge articles.
Mentor engineering and support teams and serve as the Subject Matter Expert (SME) for EFT, MFT, and AWE technologies.
Experience
10+ years of overall IT experience.
7+ years of hands-on experience with Globalscape EFT administration, engineering, and solution architecture.
3+ years of experience designing, developing, and supporting Advanced Workflow Engine (AWE) solutions.
Strong expertise in EFT High Availability, Disaster Recovery, Event Rules, Workspaces, Secure Ad Hoc Transfer, and AS2 communications.
Extensive experience with user account administration, access management, SSL/TLS certificate management, and SSH key management.
Advanced knowledge of PKI infrastructure, RSA, ECC, AES, SHA-2, TLS cipher suites, and encryption best practices.
Strong experience troubleshooting SFTP, FTPS, HTTPS, AS2, SSH, TLS/SSL, authentication, certificate, and connectivity-related issues.
Hands-on experience with ServiceNow Incident Management, Change Management, Problem Management, Request Management, and Knowledge Management.
Experience integrating EFT with enterprise platforms such as Active Directory, CyberArk, Splunk, ServiceNow, SQL Server, and AWS.
Strong scripting and automation skills using PowerShell, Python, REST APIs, XML, and JSON.
Experience supporting mission-critical 24x7 production environments.
Excellent communication, leadership, stakeholder management, and vendor management skills.
Certifications Required
Certified File Transfer Professional (CFTP) Mandatory.
AWS Certified Solutions Architect and/or Microsoft Azure Solutions Architect Expert - Preferred
ITIL Foundation Certification.
Relevant MFT, cybersecurity, cloud, or infrastructure certifications are preferred.
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