Job Title: Application Support Engineer
Location: San Leandro, CA
Duration : Contract
Required skills : Java developer with application support- Application production Support.
F2FInterview : San Leandro CA (client interview in-person Must)
Job Summary:
We are seeking a seasoned Java Application Support Engineer to provide L2/L3 production support for enterprise Java applications. The ideal candidate will be responsible for monitoring application health, troubleshooting production issues, performing root cause analysis, supporting releases, and ensuring high availability and performance of business-critical systems. The role requires strong expertise in Java technologies, incident management, database troubleshooting, and collaboration with development, infrastructure, and business teams.
Key Responsibilities
· Provide L2/L3 production support for Java-based enterprise applications and APIs.
· Monitor application performance, availability, and system health using observability and monitoring tools.
· Investigate and resolve production incidents, service disruptions, and performance issues within SLA timelines.
· Analyze application logs, thread dumps, heap dumps, and system metrics to diagnose complex issues.
· Perform root cause analysis (RCA) and implement preventive measures to reduce recurring incidents.
· Support application deployments, releases, environment management, and post-release validation activities.
· Troubleshoot REST APIs, microservices, middleware integrations, and batch processing failures.
· Execute SQL queries for data analysis, validation, and issue investigation.
· Collaborate with Development, Infrastructure, DBA, Cloud, and Business teams for incident resolution.
· Participate in on-call support rotation for critical production issues.
· Drive automation initiatives to improve operational efficiency and reduce manual effort.
· Maintain support documentation, knowledge articles, runbooks, and operational procedures.
· Support change management, problem management, and incident management processes following ITIL best practices.
Required Qualifications
Technical Skills
· Strong experience in Java, J2EE, Spring, Spring Boot, and Microservices.
· Experience supporting RESTful APIs and distributed applications.
· Good understanding of JVM, Garbage Collection, Thread Management, and Performance Tuning.
· Hands-on experience with relational databases such as Oracle, SQL Server, PostgreSQL, or MySQL.
· Strong SQL skills for troubleshooting and data analysis.
· Experience with Linux/Unix environments and shell scripting.
· Knowledge of application servers such as Tomcat, JBoss, or WebSphere.
· Familiarity with messaging technologies like Kafka, JMS, or MQ.
· Experience with CI/CD tools such as Jenkins, GitHub Actions, Azure DevOps, or GitLab CI.
· Knowledge of cloud platforms such as AWS, Azure, or Google Cloud Platform is preferred.
· Experience using monitoring tools such as AppDynamics, Dynatrace, Splunk, Grafana, Datadog, ELK, or New Relic.
Process & Support Skills
· Strong understanding of ITIL processes including Incident, Problem, and Change Management.
· Experience working with ticketing tools such as ServiceNow, Jira, or Remedy.
· Ability to manage and coordinate P1/P2 Major Incidents.
· Excellent troubleshooting, analytical, and problem-solving skills.
Alchemy: Transforming Your Professional Vision into Reality
Since our inception in 2013, Alchemy has been dedicated to reshaping organizational performance through innovative IT services. With a vision to empower businesses seeking a transformative edge, we’ve positioned ourselves at the forefront of digitization and software modernization.
Our name reflects our mission: to transmute technology into gold-standard solutions for our esteemed clients. We proudly serve a diverse range of sectors, including IT and ITES, BFSI, Telecom and Media, Automotive, Manufacturing, Energy, Oil and Gas, Real Estate, Retail, Healthcare, and more.
With a global footprint spanning the USA, India, Europe, Canada, Singapore, Japan, and parts of Central and West Africa, we harness a unique blend of competencies, frameworks, and cutting-edge technologies. Together, we drive growth and innovation across industries, helping organizations turn their visions into reality.
Alchemy – Connecting Talent with Opportunities (Diversity, Equity and Inclusion)
