Total 9 plus years OTM experience; At least 2 Full life cycle implementations in mid to large projects across various industry segments; Advanced SQL knowledge required in addition to XML, XSL, BI Publisher; Strong functional system configuration skills are required with core OTM functionality and all the modules including shipment planning and execution, freight settlement, sourcing, fleet management; Experience in B2B Integration using various standards and methods (EDI, API)
Should have excellent customer service skills; Excellent team building and conflict resolution skills required; Should be able to handle multiple workstreams and delegate appropriately; Should have both development and support project experience; Should have Project Management skills; Solution design and system architecture knowledge required
3PL industry experience desirable; Knowledge of other Order Management and/ or Transport Management Systems advantageous; Educational background in Computer Science preferred
Role:
Act as the primary lead for the Customer onboarding workstream and facilitate collaboration with other workstreams
Ensure standards are adhrered to across customer onboarding projects
Perform EM activities for offshore resources and liaison with PMs in nearshore locations
Own the industrialization of knowledge transition activities
Mentor junor resources in the team to constantly upgrade skills
Delegate tasks across different team members and remove conflicts and bottlenecks with other workstreams
Monitor Change requests and manage scheduling and implementation
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