Jr Systems Administrator

RESPONSIBILITIES:
Kforce has a client that is seeking a Junior Systems Administrator (Contract) in Wilmington, MA.

Summary:
The Junior Systems Administrator will support daily IT operations within a fast-paced helpdesk environment. This role is responsible for troubleshooting technical issues, managing Microsoft cloud services, and supporting device deployment and identity management systems. The ideal candidate will have hands-on experience with Microsoft enterprise tools and a strong customer-service mindset.

Key Responsibilities:
* Provide Level 1-2 helpdesk support for internal users by diagnosing and resolving hardware, software, and network-related issues
* Escalate complex technical issues to senior systems administrators or specialized IT teams when they exceed standard support scope
* Manage and administer Microsoft 365 services, including user provisioning, license assignments, mailbox management, and security settings
* Support endpoint management through Microsoft Intune, including device compliance, policy deployment, and configuration profiles
* Assist with Windows Autopilot device provisioning and lifecycle management for new employee onboarding
* Maintain identity and access management using Microsoft Entra ID/Azure Active Directory, including account setup, permissions, and group policies
* Document support requests, resolutions, and escalation procedures in the IT service management system
* Assist with system updates, patch management, and general endpoint maintenance
* Support IT onboarding/offboarding processes for employees and contractors

REQUIREMENTS:
* 1-3 years of experience in IT support, helpdesk, or systems administration
* Experience managing Microsoft 365 (Office 365) environments
* Familiarity with Microsoft Intune and Windows Autopilot device management
* Understanding of identity management systems such as Microsoft Entra ID/Azure AD
* Knowledge of Windows operating systems, endpoint troubleshooting, and hardware support
* Experience with ticketing systems and IT service workflows
* Strong troubleshooting, communication, and documentation skills

Preferred Qualifications:
* Associate or Bachelor's degree in Information Technology, Computer Science, or related field
* Microsoft certifications such as Microsoft 365 Fundamentals (MS-900) or Modern Desktop Administrator Associate
* Experience in enterprise environments supporting large-scale device deployments

The pay range is the lowest to highest compensation we reasonably in good faith believe we would pay at posting for this role. We may ultimately pay more or less than this range. Employee pay is based on factors like relevant education, qualifications, certifications, experience, skills, seniority, location, performance, union contract and business needs. This range may be modified in the future.

We offer comprehensive benefits including medical/dental/vision insurance, HSA, FSA, 401(k), and life, disability & ADD insurance to eligible employees. Salaried personnel receive paid time off. Hourly employees are not eligible for paid time off unless required by law. Hourly employees on a Service Contract Act project are eligible for paid sick leave.

Note: Pay is not considered compensation until it is earned, vested and determinable. The amount and availability of any compensation remains in Kforce's sole discretion unless and until paid and may be modified in its discretion consistent with the law.

This job is not eligible for bonuses, incentives or commissions.

Kforce is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.

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