Job Title: IT Tech Support
Location: Chandler, AZ
Work Arrangement: Hybrid
Client Industry: Enterprise BFSI client
Duration: 12+ Months Contract
Schedule: Monday to Friday, Standard working hours
About the Role:
Join our dynamic IT team as a Tech Support Specialist, where you ll be the go-to expert for resolving technical issues and keeping systems running smoothly. This role offers hands-on exposure to troubleshooting, networking, and end-user support while working with cutting-edge technologies in a fast-paced environment.
Top Three skills:
- Client Care / Customer Service Excellence strong communication, empathy, and ability to deliver high-quality support.
- Technical Troubleshooting (Windows 10/11, MS Office 365, VPN, Citrix, proprietary apps) hands-on problem-solving across hardware, software, and network basics.
- Multitasking & Organizational Skills handling multiple chats/calls, documenting tickets clearly, and prioritizing workload effectively.
What We re Looking For:
- Requires around 2-5 years of experience.
- Excellent Client Care / Customer Service skills.
- Work well as a team and build relationships to the global partners.
- Excellent organizational skills, with the ability to prioritize workload.
- Ability to multitask and maintain focus on all areas of responsibility concurrently.
- Ability to consistently meet or exceed performance targets and goals correlated with customer service and call/chat handling.
- Hardware Support Windows 10/11,
- Software - MS Office suite, Office 365, SharePoint, Skype
Compensation:
Hourly Rate: $18 $19 per hour
This range reflects base compensation and may vary based on location, market conditions, experience, and candidate qualifications.
Benefits:
The Company offers the following benefits for this position, subject to applicable eligibility requirements: medical insurance, dental insurance, vision insurance, 401(k) retirement plan, life insurance, long-term disability insurance, short-term disability insurance, paid parking/public transportation, (paid time , paid sick and safe time , hours of paid vacation time, weeks of paid parental leave, paid holidays annually - AS Applicable)
About Us:
At Collabera, we don t just offer jobs we build careers. As a global leader in talent solutions, we provide opportunities to work with top organizations, cutting-edge technologies, and dynamic teams. Our culture thrives on innovation, collaboration, and a commitment to excellence. With continuous learning, career growth, and a people-first approach, we empower you to achieve your full potential. Join us and be part of a company that values passion, integrity, and making an impact.
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