Implementation Engineer

• Posted 11 hours ago • Updated 11 hours ago
Full Time
On-site
Fitment

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Job Details

Skills

  • FLSA
  • Supervision
  • Business Process
  • Database
  • Demonstrations
  • Test Cases
  • End-user Training
  • Customer Support
  • Testing
  • Post-production
  • Documentation
  • Software Implementation
  • Communication
  • Analytical Skill
  • Problem Solving
  • Conflict Resolution
  • Attention To Detail
  • Customer Service
  • Technical Training

Summary

JOB TITLE: Implementation Engineer - JusticeTech

FLSA STATUS: Exempt

DEPARTMENT: Enterprise Solutions

REPORTS TO: Associate Director, Implementations

SUPERVISORY RESPONSIBILITIES: No

JOB LOCATION: Canton, GA

TRAVEL: Up to 40%

ESSENTIAL DUTIES & RESPONSIBILITIES:

  • Reviews contracts for understanding and adherence to the scope of work
  • Consults with and partners with internal and external stakeholders to understand customer's business processes
  • Confirms environmental requirements and access
  • Analyzes current state and future state to ensure features and functionality meets scoped requirements
  • Installs databases and software and configures the solution to meet the customer's needs
  • Sets up and conducts solution demonstrations
  • Creates test cases and runs tests to find and correct errors, and validate the implementation meets specifications
  • Trains and/or assists with client/end-user training
  • Provides client support during testing, go-live, and post-go-live
  • Resolves issues/bugs
  • Migrates solution to production and performs post-production review
  • Reviews customer requests for enhancements and engages with the needed departments for scoping and contracting
  • Works with Support to transition customer solutions to the maintenance phase
  • Adheres to communication standards to ensure clients are informed of status, progress, and risks/issues
  • Facilitates internal and external meetings
  • Maintains positive relationships with both internal and external partners
  • Creates system or implementation process documentation for internal and external stakeholders

MINIMUM QUALIFICATIONS (EDUCATION AND EXPERIENCE):

  • Associate degree in computer/software-related field or 3+ years of software implementation experience
  • Excellent communication skills with the ability to build collaborative relationships
  • Ability to work independently and as part of a team
  • Strong analytical and problem-solving skills
  • Self-starter
  • Detail-oriented
  • Ability to prioritize work and meet deadlines

PREFERRED QUALIFICATIONS (EDUCATION AND EXPERIENCE):

  • Bachelor's degree in computer/software-related field or 5 + years of software/IT customer service experience
  • 3+ years' experience in a software, training, and implementation environment
  • 1+ years' experience with court projects

Equal Opportunity Employer

This employer is required to notify all applicants of their rights pursuant to federal employment laws.
For further information, please review the Know Your Rights notice from the Department of Labor.
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.
  • Dice Id: 90922487
  • Position Id: 24648772
  • Posted 11 hours ago
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