We are seeking a Telephony Automation & VoIP Platform Engineer to support large-scale voice platform operations and migrations in a telecom/ISP environment.

This is a hands-on engineering role combining VoIP, device provisioning, cloud automation, API validation, and data analysis. The engineer will act as a platform owner, working across systems rather than in a siloed QA or automation-only role.

Key Responsibilities

VoIP Platform & Device Management

Manage and support VoIP platform Qualification, such as registration / monitoring / calling / billing capabilities
Configure, provision, and maintain ATA devices, specifically Polycom ATA 400.
Perform remote device provisioning and lifecycle management using TR-069.
Troubleshoot SIP signaling, TLS security, and voice traffic issues.

Large-Scale Migrations & Validation

Lead and support large-scale customer migrations (tens of thousands of users) from legacy voice platforms to modern VoIP stacks.
Validate end-to-end provisioning, peering, and service operability post-migration.
Perform pre- and post-migration data validation to ensure accuracy and completeness.

Automation & Scripting

Develop scripts (primarily Python) to automate:

Sequences of REST API calls
Validation workflows
Error detection and reporting

Support automation for testing, provisioning validation, and operational checks.
Work in Linux environments to support scripts and system operations.

API & Integration Work

Validate data exchanged between vendor-provided devices, vendor APIs, and internal systems.
Use REST APIs and tools such as Postman to test, validate, and debug integrations.
Create or support APIs for internal system consumption of validated data.

Data Analysis & Troubleshooting

Write SQL queries for data collection, analysis, and reconciliation. Experience with BigQuery and Looker studio prefferred
Use Wireshark / packet capture tools to troubleshoot TCP/IP, SIP, and TLS issues.
Collaborate with vendors, engineering teams, and operations teams to resolve issues.

Mandatory Skills (Must-Have)

Telephony & Networking

Strong VoIP experience
ATA device experience (mandatory), specifically Polycom ATA 400
SIP & TLS
TCP/IP fundamentals
Wireshark / packet capture

Device Provisioning

TR-069 (remote provisioning and device management)

Automation & Cloud

Python scripting
General scripting (Shell/Bash)
Linux system administration
Google Cloud Platform (Google Cloud Platform) experience

APIs & Data

REST APIs
Postman
SQL (data validation and analysis)

Domain Background

Experience working in a Telecom / ISP / ITSP environment

Nice-to-Have Skills

Cloud certifications (Google Cloud Platform preferred)
Experience with large-scale telecom customer migrations
Vendor integration and coordination experience
Exposure to voice platform transitions (legacy third-party VoIP platforms)

Ideal Candidate Background

Telephony / VoIP Engineer
Telecom Platform Engineer
ITSP / ISP Engineer
VoIP Automation or Migration Engineer

Candidates should be comfortable owning a platform, understanding how systems fit together, and working across teams to deliver reliable voice services.

Telephony Automation & VoIP Platform Engineer

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