Lead Desktop Support Engineer - PM Shift

New York, NY, US • Posted 14 hours ago • Updated 11 hours ago
Full Time
On-site
Fitment

Dice Job Match Score™

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Job Details

Skills

  • Leadership
  • Service Delivery
  • Productivity
  • Inventory
  • Remote Support
  • Performance Management
  • Preventive Maintenance
  • Project Management
  • Technical Support
  • IMAC
  • Computer Hardware
  • Management
  • KPI
  • Documentation
  • Communication
  • Customer Facing
  • Life Insurance
  • Recruiting
  • Artificial Intelligence
  • Privacy
  • Help Desk

Summary

IDR is seeking a Lead Desktop Support Engineer - PM Shift to join one of our top clients in New York, NY. This role is perfect for a dynamic individual who thrives in a leadership position while remaining hands-on with technical support. If you are looking for an opportunity to join a growing organization and work within an ever-growing team-oriented culture, please apply today!

Position Overview/Responsibilities for the Lead Desktop Support Engineer - PM Shift:
  • Lead the PM shift team from 1:00 PM to 10:00 PM, ensuring seamless service delivery and task ownership.
  • Perform hands-on tasks such as IMAC activities, hardware deployments, desk setups, and end-user support.
  • Manage ticket queues, SLAs, and KPIs to maintain productivity and service levels.
  • Provide technical and procedural guidance to the onsite support staff and manage escalations.
  • Coordinate conference room checks, equipment readiness, and inventory support.

Required Skills for Lead Desktop Support Engineer - PM Shift:
  • Proven experience in a lead or senior-level desktop/end-user support role.
  • Strong hands-on experience with IMAC, hardware deployments, and equipment moves.
  • Proficiency in managing ticket queues, SLAs, and KPIs.
  • Excellent documentation and communication skills.
  • Ability to work effectively in a client-facing onsite environment.

What\'s in it for you?
  • Competitive compensation package
  • Full Benefits; Medical, Vision, Dental, and more!
  • Opportunity to get in with an industry-leading organization
  • Close-knit and team-oriented culture

Why IDR?
  • 25+ Years of Proven Industry Experience in 4 major markets
  • Employee Stock Ownership Program
  • Medical, Dental, Vision, and Life Insurance
  • ClearlyRated\'s Best of Staffing Client and Talent Award winner 12 years in a row

#LI-onsite

By submitting this application, you acknowledge and consent to engage in conversation with a recruiter or virtual recruiter from IDR Inc. and its affiliates, and contracted partners by receiving calls, AI-generated calls, texts, or emails to the contact information provided. Please ensure that the contact information provided is one you are permitted to use and are authorized to receive such messages on. If your contact information changes during the application process, please notify IDR promptly. Frequency varies for text messages. Message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You can opt-out of receiving communications at any time by saying or replying with "STOP" and "HELP" for help. To view our privacy policy, you may access it here (;br>PandoLogic. Keywords: Help Desk Engineer, Location: New York, NY - 10060
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.
  • Dice Id: pandfeed
  • Position Id: 604275075
  • Posted 14 hours ago
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