Technical Business Analyst

·         Analyze and document business requirements for O2C workflows, including order management, invoicing, collections, and cash application, optimizing end-to-end processes for efficiency and compliance.

·         Ensure adherence to regulatory standards (e.g., SOX, GDPR, HIPAA) by mapping requirements to controlled environments and conducting gap analyses.

·         Create and maintain SDLC artifacts such as BRDs, FRDs, use cases, process flows, RTM, and user stories using tools like Jira, Confluence, or Visio.

·         Elicit requirements through stakeholder workshops, interviews, and prototyping; translate them into technical specifications for development teams.

·         Perform data analysis, gap analysis, and impact assessments for system integrations (e.g., ERP like SAP/Oracle, CRM systems).

·         Support UAT, defect triage, and deployment validation while mitigating risks in agile/waterfall environments.

·         Drive process improvements by leveraging application-specific knowledge and recommending automation opportunities.

·         Education: Bachelor''s degree in Computer Science, Business Administration, IT, or related field;

·         3+ years in O2C processes, including quote-to-cash cycles and AR/AP reconciliation.

·         Proven experience in regulatory domains with knowledge of compliance frameworks and audit trails.

·         Expertise in SDLC artifacts across full lifecycle (requirements to deployment).

·         Application-specific exposure: ERP (SAP S/4HANA, Oracle EBS), CRM (Salesforce), BPM tools (Pega, Appian), and reporting tools (Tableau, Power BI).

·         Tools Proficiency: SQL for querying, BPMN for modeling, MS Office Suite, and collaboration platforms (Jira, Azure DevOps).

·         Excellent communication to articulate complex ideas to non-technical stakeholders.

·         Strong analytical mindset with problem-solving under pressure.

·         Collaboration and influence skills for cross-team alignment.

·         Adaptability to fast-paced, ambiguous environments.

·         Attention to detail for regulatory accuracy and process integrity.

·         Deep O2C domain knowledge to drive revenue cycle efficiencies.

·         Regulatory savvy that minimizes compliance risks.

·         Mastery of SDLC artifacts for traceable, high-quality deliverables.

·         Application expertise enabling rapid prototyping and integration.