Product Owner

Job#: 3049062

Job Description:

Summary

We are looking for Customer Service/CRM Product Owner, An Eligibility Product Owner, and a Claims and Provider Product Owner serves as the primary liaison between stakeholders and technology delivery teams, ensuring products, platforms, and processes are aligned with business objectives, regulatory requirements, and operational needs.

Primary Responsibilities

1. Lead product discovery with business owners, customers, account relationship managers, operational teams, and other stakeholders to identify customer problems, business opportunities, product needs, and desired outcomes.

2. Establish and communicate the product goal for an assigned product, capability, or domain, and maintain the roadmap within approved organizational strategies; operate as a subject matter expert for one or two assigned domain areas.

3. Serve as the product decision authority for assigned scope by resolving conflicting stakeholder needs, evaluating alternatives, communicating tradeoffs, and escalating decisions that exceed delegated authority.

4. Own and continuously order the product backlog based on customer value, business benefit, operational impact, risk, regulatory requirements, dependencies, and delivery constraints.

5. Collaborate with Business Analysts, developers, testers, architects, user-experience professionals, and other delivery partners to evaluate business and technology alternatives and identify enterprise impacts and constraints.

6. Lead backlog refinement and ensure user stories, acceptance criteria, business rules, and intended outcomes are sufficiently understood by the Agile team.

7. Represent the product in Agile ceremonies and sprint, release, program, and roadmap-planning activities; coordinate sequencing, dependencies, and implementation of priorities across teams.

8. Review completed increments and determine whether delivered work satisfies product intent, acceptance expectations, and business needs; lead or support demonstrations, readiness activities, implementation planning, communications, and training.

9. Ensure agreed product measurements are tracked and evaluate product adoption, customer impact, operational performance, product quality, incidents, and realized business value using product metrics and analytics.

10. Identify and lead opportunities to improve products, customer experiences, and business processes within the bounds of assigned product authority (typically one or two domains based on team assignments).

11. Implementation of approved AI initiatives within assigned domain scope, including prototypes and domain-specific roadmaps, with appropriate human oversight and compliance.

12. Be accountable for final signoff on story cards and defect fixes before migration to production, confirming acceptance criteria, business readiness, and release alignment.

13. Support creation and execution of basic SQL queries to validate product behavior, confirm acceptance criteria outcomes, and investigate routine data issues in partnership with Business Analysts and engineering teams.

Everforth Apex is a world-class IT services company that serves thousands of clients across the globe. When you join Everforth Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRateds Best of Staffing in Talent Satisfaction in the United States and Great Place to Work in the United Kingdom and Mexico.

Everforth Apex uses a virtual recruiter as part of the application process. Click for more details. By applying for this job, you agree to receive calls, AI-generated calls, text messages, or emails from Everforth Apex and its affiliates, and contracted partners. Frequency varies for text messages. Message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You can reply STOP to cancel and HELP for help. You can access our privacy policy at

Everforth Apex Benefits Overview: Everforth Apex offers a range of supplemental benefits, including medical, dental, vision, life, disability, and other insurance plans that offer an optional layer of financial protection. We offer an ESPP (employee stock purchase program) and a 401K program which allows you to contribute typically within 30 days of starting, with a company match after 12 months of tenure. Everforth Apex also offers a HSA (Health Savings Account on the HDHP plan), a SupportLinc Employee Assistance Program (EAP) with up to 8 free counseling sessions, a corporate discount savings program and other discounts. In terms of professional development, Everforth Apex hosts an on-demand training program, provides access to certification prep and a library of technical and leadership courses/books/seminars once you have 6+ months of tenure, and certification discounts and other perks to associations that include CompTIA and IIBA. Everforth Apex has a dedicated customer service team for our Consultants that can address questions around benefits and other resources, as well as a certified Career Coach. You can access a full list of our benefits, programs, support teams and resources within our 'Welcome Packet' as well, which an Everforth Apex team member can provide.

Everforth Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Everforth Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law.

If you require an accommodation under the Americans with Disabilities Act to participate in an interview with a virtual recruiter or to use our website for a search or application, please contact our Benefits Department at or . Please note that this contact information is strictly to be used for medical ADA accommodations and that no other inquiries will be answered.

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