Implementations Manager

Alkami is a leading cloud-based digital banking solutions provider for financial institutions in the United States that helps clients to transform through retail and business banking, digital account opening and loan origination, payment fraud prevention, and data analytics and engagement solutions. Alkami's Mobile App Platform has been certified by J.D. Power for providing clients with "An Outstanding Mobile Banking Platform Experience."

Founded in 2009, we continue to be recognized for our intentional culture and tremendous growth (Best Place to Work in Fintech; Best & Brightest to Work For Nationally; and Comparably's Best Company Culture, Best Career Growth, Best Engineering Team, and Best Places to Work in Dallas, among others). Through our bold investments in technology and people, we empower our clients to grow confidently, adapt quickly, and build thriving digital banking communities through tailored experiences for over 19.5M users.

As a remote-first company, most of our positions can be remote in the US, except for key roles, which will be indicated in the Job Title.

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Have the opportunity to become a leading expert in all MANTL products and be the face of MANTL and a trusted advisor to our clients as they onboard. Each client has unique needs - you will be providing technical and operational guidance to help them effectively leverage our platform and drive maximum impact for their business while keeping the project on track and driving MANTL time to value.

You will work closely with the Product, Engineering, and Account Management teams to build out processes that streamlines the client onboarding experience while ensuring a smooth transition after launching on MANTL.

You should be comfortable with managing client-facing communication across mature organizations and interfacing with executives, project leads, and operational teams while acting as a customer advocate across internal product, engineering, and design teams.
About You:

You learn new systems and processes quickly and approach complexities from an analytical perspective.
You have a proven track record/ability to train clients on the software and provide guidance on change management.
You have an ability to create detailed implementation plans, manage timelines, and coordinate resources effectively.
You Identify potential risks and develop strategies to mitigate them.
You have the ability to diagnose and resolve issues that arise during implementation.
You are able to handle unexpected challenges and adjust implementation plans as needed.
You regularly evaluate current implementation processes to identify bottlenecks,
redundancies, or areas for enhancement.
You gather feedback from clients, team members, and other stakeholders to
understand pain points and areas needing improvement

We Are Looking For:

3+ years in a client-facing delivery role
Technical aptitude to learn quickly and rapidly build product knowledge;
understanding of web applications (e.g. json, xml, etc) and web services API's (e.g.
SOAP, REST, etc.)
Experience implementing enterprise software solutions
Experience interfacing with technical teams
Excellent verbal and written communication skills, both internal and client-facing, with an ability to translate technical requirements into language that is
understandable and digestible by different audiences

Preferred

JIRA proficiency or similar project management software
Prior experience at a FinTech company or other industry subject to regulations
Prior experience as a technical project manager or similar role
Enterprise SaaS Experience
The salary range for this position is: $97,818 - $146,727

Cool Things to Know

Not Just Any Company : Alkami has an awesome diverse and inclusive environment. We have a FUN culture and offer great benefits, including remote-first environment, unlimited paid time off, 401(k) with employer match, and more.

Work Authorization : We cannot offer employment sponsorship at this time. Candidates must be eligible to work in the US for full-time employment.

Recruiters : We are not looking for outside recruiting firms to help us in this search. Thank you for understanding.

Pay Transparency: As of January 1, 2023, new states and locales have enacted pay equity laws that require more pay transparency by employers in the following states: California, Colorado (effective January 1, 2021), Connecticut, Maryland, Nevada, New Jersey, New York, Ohio, Rhode Island and Washington.

The Important Stuff

Alkami Technology is an Equal Opportunity Employer and Prohibits Discrimination and Harassment of Any Kind: Alkami is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at Alkami are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV Status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. Alkami will not tolerate discrimination or harassment based on any of these characteristics. Alkami encourages applicants of all ages.

#LI-REMOTE

J.D. Power 2024 Mobile App Platform Certification ProgramSM recognition is based on successful completion of an audit and exceeding a customer experience benchmark through a survey of recent servicing interactions. For more information, visit jdpower.com/awards.