Systems Engineer

This Jobot Job is hosted by: Hunter King
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Salary: $85,000 - $105,000 per year

A bit about us:

We are a leading provider of Intelligent Transportation Systems (ITS) solutions that help agencies improve mobility, safety, and efficiency on our roadways. We are seeking a skilled and customer-focused Systems Engineer to support, maintain, and enhance Traffic Management Systems for clients across North America.

In this role, you will serve as a technical expert, providing operational support, troubleshooting complex system issues, and ensuring the reliability of critical transportation technology platforms. If you enjoy solving problems, working directly with customers, and supporting mission-critical systems, we would love to hear from you.

Why join us?

As a Systems Engineer, you'll be the technical backbone behind mission-critical Traffic Management Systems used by agencies across North America, troubleshooting the traffic signals, cameras, and infrastructure that keep communities moving safely.

We offer a comprehensive benefits package, including medical, dental, and vision coverage, a 401(k) with company contribution, company-paid life and disability insurance, and an Employee Assistance Program with added life planning and travel support. Add in flexible benefits, paid time off, and a collaborative team environment, and you get real technical growth on infrastructure that matters, backed by a team that supports you.

Job Details

What You'll Do:

• Serve as a primary technical resource for Traffic Management System support and customer issue resolution.
• Respond to support requests through the ticketing system and support hotline.
• Troubleshoot and resolve hardware, software, communications, and network issues related to traffic management platforms and ITS devices.
• Configure and maintain Traffic Signals, PTZ Cameras, Dynamic Message Signs (DMS), traffic detectors, and other ITS technologies.
• Manage incidents according to client-specific Service Level Agreements (SLAs) and ensure timely resolution.
• Train agency personnel on our systems, products, and software features.
• Document system architecture, configurations, processes, and troubleshooting procedures.
• Support system backups, disaster recovery, and infrastructure maintenance.
• Collaborate with Project Managers, Software Engineers, QA teams, Database Administrators, and customer stakeholders.
• Participate in an on-call rotation supporting 24/7 transportation operations.
• Identify opportunities for process improvements and recommend technical solutions that enhance system performance and reliability.

Your Experience and Knowledge (Required Qualifications):

• 3+ years of relevant technical experience.
• Experience supporting ITS technologies, traffic signals, traffic management systems, or related transportation technologies.
• Experience with Windows and/or Linux server environments, networking concepts, and system administration.
• Experience troubleshooting hardware, software, communications, and network issues.
• Experience with VPNs, remote access tools, and database administration.
• Ability to work independently while collaborating effectively with cross-functional teams.
• Strong technical documentation and communication skills.
• Customer-focused mindset with a proactive, solution-oriented approach.
• Valid driver's license and ability to travel as needed.

Preferred Qualifications:

• Experience with Jasper Reports, Traffic Management Data Dictionary (TMDD), GraphQL, SOAP, or REST APIs.
• Experience with Agile software development methodologies, configuration management, and change control processes.
• Experience supporting complex, mission-critical environments operating 24x7x365.

Education:

Bachelor's degree in Engineering, Computer Science, Information Technology, or a related technical field; or an equivalent combination of education, training, and experience.

Interested in hearing more? Easy Apply now by clicking the "Apply Now" button.

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