Helpdesk Level 2

Job Title: Helpdesk Level 2

Location: Hebron, Kentucky 42715

Duration: 6+months C2H

Job Description

Responsibilities:
Deliver timely and effective technical support to end users for hardware, software, and networking issues.
Utilize diagnostic tools and techniques to identify and resolve system problems.
Maintain and update a detailed log of support requests, incidents, and resolutions using the helpdesk ticketing system.
Configure software and deploy computer hardware as needed.
Oversee print server management and ensure proper functionality.
Monitor daily system alerts to detect and address process failures.
Assist with onboarding and offboarding tasks, including equipment setup and account management.
Collaborate with the IT team to optimize IT systems and enhance operational efficiency.
Provide user training on standard software and IT best practices.
Support conference room technology, including audiovisual equipment and video conferencing tools.

• Strong customer service skills with the ability to communicate effectively and professionally.
• Experience with computer hardware and software troubleshooting.
• Familiarity with print server management and remote desktop support.
• Proficiency in using Blackbaud or similar systems is an advantage.
• Ability to diagnose and resolve technical issues independently and efficiently.
• Excellent organizational skills and attention to detail.