Information Technology Service Management Manager

Role : ITSM Manager Location : New York, NY Type : Contract Job Summary The IT Service Management (ITSM) Manager is responsible for leading the organizations ITSM capabilities, with ServiceNow serving as the core enterprise platform. This role combines ServiceNow platform ownership, people leadership, and strategic vision to drive operational maturity, service quality, and scalable ITSM processes. The ITSM Manager owns the ServiceNow roadmap, governs ITSM and CMDB processes, and leads a

Birlasoft/STARR Insurance Location: New York, NY (Hybrid 3 days onsite) 12+ Months Contract Job Summary The IT Service Management (ITSM) Manager is responsible for leading the organizations ITSM capabilities, with ServiceNow serving as the core enterprise platform. This role combines ServiceNow platform ownership, people leadership, and strategic vision to drive operational maturity, service quality, and scalable ITSM processes. The ITSM Manager owns the ServiceNow roadmap, governs ITSM and CM

Demonstrated ServiceNow experience as a platform owner, ITSM lead, or lead administrator in an enterprise environment. Hands-on knowledge of ServiceNow ITSM and CMDB sufficient to guide technical and process decisions. Strong understanding of ITIL principles and service management best practices. Experience leading teams and/or vendors delivering ITSM and ServiceNow services. Strong stakeholder management, communication, and leadership skills. ITIL v4 certification. ServiceNow certifications (Sy

Title: ITSM Manager Location: New York, NY Hybrid 03 days per week from day 1 Duration: Long Term Visa: Any Experience: 15+ Years Type of Hire: Contract C2C Job Summary The IT Service Management (ITSM) Manager is responsible for leading the organization's ITSM capabilities, with ServiceNow serving as the core enterprise platform. This role combines ServiceNow platform ownership, people leadership, and strategic vision to drive operational maturity, service quality, and scalable ITSM process