Technical Project Manager / Full-Time / Hybrid / Middletown, PA

Technical Project Manager / Full-Time / Hybrid / Middletown, PA

Become a member of a growing team of Information Technology professionals making an impact and providing solutions for Government and Commercial clients since 1996 Join the Domino Tech Team!

Accepting Candidates Until 02/06/2025 at 2:00 PM

The Position:
Client: Commonwealth of Pennsylvania Pennsylvania Turnpike Commission (PTC)
Position Title: PTC - Technical Project Manager Exception (793134)
Location: Hybrid; Remote Off-Site and On-Site in Middletown, PA
Duration: Initial term through 06/30/2026 (+ Annual Renewal in 1-Year Terms)

Note: This position is hybrid; when required to be on-site, the resource shall attend on-site meetings at one of the Middletown PA locations for 1 week per month based on the schedule set by the Commission. In addition to the PA ePATCH background check, PTC requires a National Criminal Background Check prior to engagement start.

The Pennsylvania Turnpike Commission (PTC) is looking for a Technical Project Manager;
- Serve as a key member of the IT Project Management Office.
- Plan, execute, and deliver complex technology projects across software development, enterprise architecture, infrastructure, contact center solutions, and enterprise toolsets.
- Manage IT projects through the full lifecycle using PMBOK-aligned methodologies including, but not limited to, Initiating, Planning, Executing, Monitoring/Controlling, and Closing.
- Define scope, gather/refine requirements, and align business and technical objectives across software, enterprise architecture, and toolset initiatives.
- Develop and maintain project schedules, plans, roadmaps, RAID logs, communication plans, and quality frameworks using PMBOK, ITIL, SCRUM, and SAFe standards.
- Coordinate internal teams, contractors, system integrators, and vendors to deliver project milestones and contractual commitments.
- Prepare and maintain project documentation including but not limited to meeting minutes, status reports, BPPs, test scripts, and change control artifacts.
- Identify, analyze, and manage risks, issues, and dependencies across interconnected business and technical environments.
- Lead governance forums, steering committees, and stakeholder engagement sessions to drive decisions, transparency, and alignment.
- Oversee implementation and integration of contact center solutions, telephony/IVR, middleware, PCI-compliant workflows, payment interfaces, and other third-party connections.
- Collaborate with infrastructure and security teams to ensure compliance with IT security standards, architectural roadmaps, and regulatory requirements.
- Plan and coordinate go-live and cutover activities including, but not limited to, readiness checks, deployment planning, execution oversight, and stabilization while supporting onboarding/offboarding, QA, testing, and operational readiness.
- Fully document all created work associated with this position, including technical and functional designs and diagrams, test plans, test scripts, impact analysis reports, lessons learned, best practices for others to follow, plus any other documentation as required by the Commission. This documentation shall follow the format and / or templates as instructed by the Commission.
- Develop and maintain a productive working relationship with technology staff, business owners, project sponsors, vendors, and key clients.
- Lead and participate in project team activities for system work efforts related to enterprise systems.
- Work independently to accomplish the tasks and duties assigned.
- Adhere to and follow all The Commission standards, policies, and procedures.
- Utilize various software and/or technology tools to perform job duties.
- Perform tasks and other duties as related to this position and role and assigned by the Commission.

The Skills and Experience:
- 7+ Years: Project management experience delivering IT projects of varying complexity
- 5+ Years: Experience planning and executing a tolling Back Office system, including cutover and go-live activities
- Strong program/project management capabilities, technical acumen, and ability to collaborate with cross-functional stakeholders
- Expert proficiency in the management of scope, schedule, quality, communication, vendor, resource, change, and integration
- Strong understanding of PMBOK project management standards.
- Working knowledge of ITIL/ITSM processes including Incident Management, Problem Management, Change Management, Release Management, and Configuration
- Hands-on experience delivering using Agile frameworks such as SCRUM and SAFe
- Experience implementing contact center and telephony solutions, payment platforms, and middleware/integration technologies
- Experience developing and validating test scripts, supporting QA cycles, and overseeing UAT
- Bachelor s degree in Information Technology, Information Systems, Business Management, or a related field

The Company:
The mission of Domino Technologies, Inc. is to provide clients with IT solutions for their individual business processes that lead to strategic market advantages. Since its founding in 1996, the Domino Tech Team has built a solid record of performance working with clients in the Government and Commercial sectors.

The Perks:
- Excellent Market Salary
- Competitive Benefits
- Paid Holidays and Vacation
- Positive Work-Life Balance

The Location:
Domino Technologies is based in the Harrisburg area the capital city of the Commonwealth of Pennsylvania and the county seat of Dauphin County. Located on the east bank of the Susquehanna River, Harrisburg is the anchor of the Susquehanna Valley metropolitan area.

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