Infrastructure Support Analyst

Saint Cloud, MN, US • Posted 28 days ago • Updated 11 hours ago

Contract W2

On-site

Eliassen Group

Fitment

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Job Details

Skills

Cloud Computing
Operational Excellence
Life Insurance
Telephony
Printers
Network Administration
Problem Solving
Conflict Resolution
Collaboration
Usability
Testing
Technical Training
Continuous Improvement
Active Directory
Microsoft Azure
Microsoft Windows
Enterprise Software
Microsoft Office
Microsoft Outlook
Microsoft SharePoint
Computer Hardware
Firmware
Management
Network Design
Endpoint Protection
Active Listening
Articulate
Training
Screening
Artificial Intelligence
Recruiting
Taxes
Insurance
Law
Management Consulting
Finance
Regulatory Compliance

Summary

Description:
Onsite in St. Cloud, MN

Our client seeks an Infrastructure Support Analyst to sustain reliable operations of end-user devices and core infrastructure. The role provides senior-level escalation support, executes maintenance and improvements, and collaborates with teams and vendors to uphold standards in a hybrid Active Directory and Microsoft 365 environment. The position supports secure configurations, enterprise software deployment practices, and operational excellence across office and shop environments.

We can facilitate w2 and corp-to-corp consultants. For our w2 consultants, we offer a great benefits package that includes Medical, Dental, and Vision benefits, 401k with company matching, and life insurance.

Rate: $35.00 to $42.00/hr. w2

Responsibilities:
Responsibilities

Troubleshoot and resolve advanced computer, telephony, printer, and endpoint hardware and software issues as a senior escalation point.
Plan, configure, and install computers, telephony systems, printers, and related hardware and software according to established standards.
Apply and enforce standards for end-user devices, operating environments, and security configurations across the organization.
Participate in technical assessments and assist in implementing approved infrastructure changes, upgrades, and improvements.
Provide secondary system and network administration support as assigned.
Serve as a senior escalation point for complex IT service issues requiring advanced problem solving and cross-team collaboration.
Evaluate performance and usability of technologies and assist with testing, implementation, and training for new solutions.
Provide technical training to end users as required.
Lead medium to large projects and continuous improvement efforts as a technical representative.
Track time spent on requests, incidents, projects, and tasks.
Document technical solutions and configuration processes.

Experience Requirements:
Experience Requirements

Experience supporting Active Directory and Azure AD/Entra hybrid environments, including user, device, and group administration.
Knowledge of Windows operating system architecture, endpoint configurations, and enterprise software deployment practices.
Experience with Microsoft 365 applications including Outlook, Teams, SharePoint, and OneDrive.
Experience supporting computer hardware components, peripherals, imaging or baseline configuration, and driver or firmware management.
Knowledge of network infrastructure concepts.
Knowledge of endpoint security practices.
Ability to communicate effectively in written and verbal formats and present to diverse audiences.
Ability to handle inquiries, apply active listening, and articulate ideas clearly and concisely.
Ability to work independently and collaboratively with a results-oriented approach.
Five years related experience and or training or the equivalent of education and experience (preferred).

Education Requirements:
Education Requirements

Associate's degree in a related field or equivalent work experience.

Recruitment Transparency Notice

Eliassen Group values transparency in our recruitment practices. Please be advised that Eliassen Group utilizes artificial intelligence (AI) tools as part of its initial application screening process. You may receive email and SMS notifications from the Eliassen Virtual Recruiting Team (, ) inviting you to complete a brief voice screening as part of your application process. These tools assist our hiring teams in different ways, including but not limited to, assistance in reviewing application materials to help identify candidates whose qualifications most closely match the requirements of the position. All AI-assisted evaluations and responses are reviewed by human recruiters before any hiring decisions are made. The use of AI in our process is intended to support fairness, efficiency, and consistency, and Eliassen Group takes measures to prevent bias or discrimination in connection with its hiring practices. By proceeding, you acknowledge, agree, and consent to Eliassen Group's use of these tools, including AI tools, as part of the application and hiring process.

Skills, experience, and other compensable factors will be considered when determining pay rate. The pay range provided in this posting reflects a W2 hourly rate; other employment options may be available that may result in pay outside of the provided range.

W2 employees of Eliassen Group who are regularly scheduled to work 30 or more hours per week are eligible for the following benefits: medical (choice of 3 plans), dental, vision, pre-tax accounts, other voluntary benefits including life and disability insurance, 401(k) with match, and sick time if required by law in the worked-in state/locality.
Please be advised- If anyone reaches out to you about an open position connected with Eliassen Group, please confirm that they have an Eliassen.com email address and never provide personal or financial information to anyone who is not clearly associated with Eliassen Group. If you have any indication of fraudulent activity, please contact .

About Eliassen Group:

Eliassen Group is a leading strategic consulting company for human-powered solutions. For over 30 years, Eliassen has helped thousands of companies reach further and achieve more with their technology solutions, financial, risk & compliance, and advisory solutions, and clinical solutions. With offices from coast to coast and throughout Europe, Eliassen provides a local community presence, balanced with international reach. Eliassen Group strives to positively impact the lives of their employees, clients, consultants, and the communities in which they operate.

Eliassen Group is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.

Don't miss out on our referral program! If we hire a candidate that you refer us to then you can be eligible for a $1,000 referral check!

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.

Dice Id: cxelisen
Position Id: a1WUQ000001DVBt2AO
Posted 28 days ago

Company Info

About Eliassen Group

Eliassen Group is a leading strategic consulting company that provides business and IT services for our clients as they seek to transform and execute strategies that will drive exceptional outcomes. Leveraging over 30 years of success, we focus on professional services, talent solutions, and life sciences. Eliassen Group offers local community presence and deep networks. We are committed to positively impacting the lives of our employees, clients, consultants, and the communities in which we operate.

Eliassen Group is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.

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