Site Reliability Engineer

Pittsburgh, PA, US β€’ Posted 4 hours ago β€’ Updated 4 hours ago
Full Time
On-site
Depends on Experience
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Job Details

Skills

Summary

Senior Site Reliability Engineer (SRE)
Location: Pittsburgh, PA / Cleveland, OH / Dallas, TX
FTE


Position Overview
We are seeking an experienced Senior Site Reliability Engineer (SRE) to support production operations, application reliability, performance management, and continuous improvement initiatives.
The selected candidate will work closely with production support and engineering teams to ensure critical internal and external applications maintain appropriate levels of availability, reliability, and uptime.
This role requires strong experience in production support, incident management, monitoring, troubleshooting, log analysis, automation identification, infrastructure technologies, databases, and application servers. The SRE will also provide technical leadership and collaborate with geographically distributed teams.

Key Skills

  • Site Reliability Engineering (SRE)
  • Production Support / Application Support
  • Incident & Problem Management
  • Linux
  • Windows Server
  • Oracle / PL/SQL / DB2
  • Dynatrace / DT Managed
  • GlassBox / ITCAM / TrueSight / OEM
  • Tomcat / Apache / WebSphere (WAS) / IIS
  • REST & SOAP Web Services
  • Log Analysis & Troubleshooting
  • AIOps / NLP
  • Monitoring & Performance Management
  • Automation
  • Root Cause Analysis
  • Business Analytics
  • Agile
  • Technical Leadership
  • Client-Facing Production Support
Responsibilities
  • Monitor distributed systems and proactively identify potential production issues.
  • Support troubleshooting and participate in on-call activities.
  • Manage, track, and coordinate production incidents and application outages.
  • Lead incident-analysis and problem-management meetings.
  • Identify opportunities for operational and production-support automation.
  • Monitor applications and related infrastructure to maintain system reliability.
  • Coordinate follow-up activities through incident resolution and closure.
  • Troubleshoot complex application issues using system and application logs.
  • Participate in critical incident calls and contribute technical expertise toward resolution.
  • Perform root cause analysis and recommend corrective actions.
  • Research and reproduce user issues to validate solutions.
  • Resolve technical problems that cannot be handled by junior team members.
  • Provide technical guidance and solutions to the production-support team.
  • Introduce process improvements and innovative solutions for operational challenges.
  • Develop and maintain SOPs, operational procedures, and knowledge documentation.
  • Collaborate with offshore and geographically distributed teams.
  • Work with client technical teams, SMEs, and leadership.
  • Support extended or weekend hours when required during critical production events.
  • Participate in overlapping business-hour shifts for critical meetings and activities.
Required Qualifications
  • 5+ years of overall IT experience.
  • 2–3 years of business analytics and technical leadership experience.
  • Strong experience with production/application support in a client-facing environment.
  • Strong understanding of Site Reliability Engineering and production operations.
  • Hands-on experience troubleshooting production applications and analyzing log files.
  • Strong knowledge of system-management, monitoring, and support analytics tools.
  • Experience with incident management, root cause analysis, and problem resolution.
  • Strong understanding of AIOps and NLP concepts.
  • Experience identifying opportunities for automation and process improvement.
  • Strong problem-solving and analytical capabilities.
  • Ability to recommend efficient and cost-effective technical solutions.
  • Experience working with geographically distributed/onshore-offshore teams.
  • Excellent client-facing verbal and written communication skills.
Database Technologies
Strong knowledge of:
  • Oracle
  • PL/SQL
  • DB2
Web Services
Experience developing and consuming:
  • REST APIs
  • SOAP Web Services
Experience should preferably be within an operational/production environment.
Application Servers / Web Servers
Strong knowledge of:
  • Tomcat
  • Apache
  • WebSphere (WAS)
  • IIS
Operating Systems
  • Extensive experience with Linux
  • Good understanding of Windows Server
  • Linux and Windows server configuration and troubleshooting
Monitoring & Support Tools
Experience with monitoring tools such as:
  • Dynatrace
  • Dynatrace Managed / DT Managed
  • GlassBox
  • ITCAM / ITCAMS
  • TrueSight
  • Oracle Enterprise Manager (OEM)
Additional Skills
  • Agile methodology
  • SOP and technical documentation
  • Performance management
  • System reliability and availability
  • Production incident coordination
  • Technical research and solution evaluation
  • Process improvement
  • Automation opportunity identification
  • Strong stakeholder and client communication


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Ref: #404-IT Pittsburgh
Employers have access to artificial intelligence language tools (β€œAI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.
  • Dice Id: 10295162
  • Position Id: 378367
  • Posted 4 hours ago

Company Info

About System One

System One is a leading provider of specialized, highly technical outsourced services, workforce solutions, staffing, and recruiting to critical infrastructure, technology, life sciences, and government sectors As an essential partner to private and public organizations of various needs and sizes, we offer our expertise to help them bring their most complex and mission-critical programs to fruition.

With our highly specialized services, in-demand technical skills, and vast operational expertise, we can deliver accelerated results that benefit our clients and the job seekers who partner with us. We staff contract, contract-to-hire, and direct-hire professionals across our network to work with our clients, some of whom are industry leaders and nationally branded organizations.

Our dedicated team of recruiters work tirelessly to match jobseekers with careers that align with their skills, aspirations, and goals.

We understand that finding the right job can be a transformative experience, and we are committed to supporting jobseekers throughout their career journeys. Our recruitment services are designed to connect individuals with fulfilling jobs that offer growth and development opportunities.

Whether you're an organization seeking customized workforce solutions, outsourced services, or if you're a jobseeker searching for your next opportunity,

System One is the perfect staffing partner for you.

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Karan Bhatia

Karan Bhatia

Recruitment Manager @ System One
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