ServiceNow Developer - UI/UX

Technical Skills:

 Role Description: 

As a ServiceNow UI/UX Developer, you will play a pivotal role in shaping the digital experience for the DLA Enterprise by developing research strategies to uncover user needs through focus groups and various data collection methods. You will represent the interests of enterprise stakeholders, functional customers, and government partners throughout the entire design lifecycle, from initial discovery to design validation and customer adoption. Your responsibilities will include engaging directly with users to gather requirements, defining roles and experiences, and establishing UI/UX standards that align with organizational goals. You will also collaborate closely with architects and application developers to create design prototypes and ensure seamless integration within the ServiceNow platform.

 In this position, will leverage your expertise in front-end development, ServiceNow, and portal development to deliver customized solutions and enhancements. You will work within a cross-functional agile team, analyzing and delivering user stories, features, and improvements while adhering to Human Centered Design (HCD) principles. Exposure to tools and processes such as ServiceNow application development, agile methodologies, unit testing, and security best practices will be highly beneficial. Success in this role will be supported by your experience designing user interfaces and experiences, developing ServiceNow UI/UX, and holding relevant certifications such as ICAgile, Scrum Master, and ServiceNow Certified Systems Administrator. Your ability to troubleshoot, document, and provide technical training will ensure the stability, functionality, and integrity of the applications you develop.

 Responsibilities:

·         Develop research strategies to understand the needs of the client’s Enterprise through focus groups and other data collection.

·         Represent the needs of the client’s Enterprise, functional customers, and other government stakeholders throughout the design lifecycle from discovery through design validation and customer adoption.

·         Engage with customers to gather requirements and define roles and experiences.

·         Develop UI/UX standards for the client’s Enterprise and create design prototypes in coordination with architects and application developers.

·         Work on a cross-functional agile delivery team to analyze and deliver user stories, features, and enhancements.

·         Develop customized solutions within the ServiceNow platform.

·         Design, code, and implement ServiceNow applications.

·         Write unit tests and perform due diligence to meet acceptance criteria.

·         Create timelines and development goals.

·         Test the stability and functionality of ServiceNow applications.

·         Troubleshoot and fix bugs within the platform.

·         Write documentation and provide technical training to users and team members. Maintain the security and integrity of the application software.