Associate Director, CRM & Insights - Vaco by Highspring - Hybrid in Raleigh, NC, US | Dice.com

Vaco by Highspring

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Associate Director, CRM & Insights

Hybrid in Raleigh, NC, US • Posted 18 hours ago • Updated 18 hours ago

Full Time

Hybrid

$165000/yr

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Vaco by Highspring

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Job Details

Skills

Summary

Job Summary

The Associate Director, CRM & Insights serves as a strategic and operational leader responsible for driving CRM performance, delivering reporting excellence, and fostering cross-functional collaboration. This role oversees the CRM roadmap, translates business needs into scalable solutions, ensures data integrity, and partners with analytics teams to optimize field engagement. The position works closely with sales and marketing to enable seamless CRM functionality and generate insights that enhance engagement and tool effectiveness.

Key Responsibilities

CRM Strategy & Roadmap: Develop and execute CRM strategies and initiatives aligned with organizational priorities and field effectiveness goals.
Insights & Analytics: Collaborate with analytics, marketing, and field teams to produce actionable insights that inform customer engagement and targeting strategies.
Data Governance: Maintain data accuracy, standardization, and governance to ensure reliable CRM data for reporting and decision-making.
System Enhancements: Translate business requirements into CRM system configurations and enhancements.
Reporting & Dashboards: Partner with analytics teams to design and deliver dashboards and reporting tools that support performance tracking and operational needs.
Vendor & Team Leadership: Manage external CRM support partners and provide guidance and leadership to internal team members.

Technical & Functional Skills

Experience with Salesforce or similar CRM platforms
Strong data analysis, reporting, and visualization skills
Proficiency in Microsoft Office Suite
Background in CRM administration or enhancement planning
Familiarity with data governance and analytics tools

Minimum Qualifications

Bachelor’s degree required
5+ years of experience in CRM strategy, commercial operations, or analytics

Preferred Qualifications

Experience in regulated industries such as healthcare or life sciences
Proven ability to translate business requirements into technical CRM solutions
Strong cross-functional communication and project management skills
Demonstrated leadership capabilities

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.

Dice Id: 10115369
Position Id: 463339
Posted 18 hours ago

Company Info

About Vaco by Highspring

Vaco is the Talent Solutions division of Highspring, a leading global professional services organization. With expertise in Accounting and Finance, Technology and Digital, and Human Resources and Operations, Vaco provides Contract Staffing and Direct Hire solutions. Vaco’s parent company, Highspring, helps clients with two additional integrated service offerings: Consulting and Managed Services. With more than 10,000 employees across more than 45 offices worldwide, Highspring gives partners the agility to thrive, address challenges, and seize opportunities in a rapidly changing world. Get to know us at vaco.com. 

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