Implementation Engineer (AI / Conversational AI) / Forward Deployed Engineer

Role Summary
We are seeking a Forward Deployed Engineer (FDE) to join our customer delivery team. In this role, you ll work directly with enterprise customers to design, build, and deploy AI-powered conversational solutions on the platform. This is a high-impact, customer-facing position that blends software engineering, solution architecture, and technical consulting. This is a 12-month contract role requiring 30 40% travel to client sites across the US and occasionally globally.

What You ll Do

• Partner with Customers: Serve as the technical authority alongside customer teams to design and deploy AI solutions that solve real business problems.

• Build & Deliver: Develop proof-of-concepts (POCs), demos, and production-grade implementations using the platform.

• Integrate: Connect with enterprise systems such as CRM (Salesforce), ITSM (ServiceNow), and custom APIs using REST APIs, webhooks, and serverless functions.

• Troubleshoot: Proactively identify and resolve technical blockers during deployment, ensuring a smooth path to production.

• Collaborate: Act as the bridge between customers and internal teams (Sales, Product, Engineering), providing feedback to influence product roadmap.

• Travel: Conduct on-site workshops, implementation sprints, and stakeholder meetings (30 40% travel).

What You Bring Technical:

• Strong coding proficiency in Python and/or Node.js/JavaScript.

• Deep experience with REST APIs, webhooks, and system integrations (experience with Salesforce, ServiceNow, or SAP is a plus).

• Familiarity with AI/ML/NLP/LLM concepts, particularly in the context of chatbots, conversational AI, or automation platforms.

• Hands-on experience with cloud platforms (AWS, Azure, or Google Cloud Platform).

• Ability to debug complex distributed systems in customer environments.

Soft Skills (Critical):

• Exceptional Communication: Ability to explain technical concepts to business stakeholders and translate business needs into technical specifications.

• Stakeholder Management: Comfortable managing expectations across technical teams, project managers, and executive sponsors.

• Ambiguity & Adaptability: Thrives in fast-paced, sometimes ambiguous environments with shifting priorities.

Ideal Candidate Profile
You likely come from one of these backgrounds:

• Forward Deployed Engineer (e.g., Palantir, Databricks, or similar high-touch SaaS companies)

• Solutions Engineer / Solutions Architect (customer-facing, coding-heavy)

• Implementation Engineer (AI, conversational AI, or enterprise SaaS)